How are Enterprises Teaming with Managed Mobile Services Providers to Conquer their Challenges?

When Companies Don't Have Enough Resources,
They Turn to Experts

The good news for overtaxed IT teams is help is available. Our research found that the overwhelming majority of companies have turned to partners like a Managed Mobile Service Provider (MMSP) to get the expertise and scale they need for efficient, reliable, and cost-effective mobile device solutions. Only a quarter are getting by with just internal resources (see Figure 5.1).

65% of enterprises use an MMSP to get the expertise and scale they need for efficient, reliable, and cost-effective mobile device solutions

2023 Enterprise Mobility Outlook, Hanover Research

We asked respondents who are partnering with an MMSP why they do and found improving productivity, endpoint security, device repair, and the need for expertise topped the list (see Figure 5.2).

For companies trying to decide whether to do things in-house or partner with an MMSP, our research found a wide range of motivations for reaching out for help. Improvements to asset management, security, and support topped the list (see Figure 5.3).

Figure 5.3

It's clear from the results that enterprise leaders are looking at MMSP partnerships to help them tackle the challenges of managing the sheer number of devices they're using now. Most say they struggle to keep track of everything, ensure there are no security holes, and provide enough end-user support.

For those partnering with an MMSP, 78 percent said it's been either very, or extremely, helpful with burnout, and 82 percent said it's been either very, or extremely, helpful with the lack of leadership direction.

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78% of IT leaders say their MMSP is very, or extremely, helpful with IT burnout.

82% of respondents say their MMSP is very, or extremely, helpful with the lack of leadership direction

2023 Enterprise Mobility Outlook Report

We also asked respondents to rank their costs associated with mobile. Security, mobile device management, and deployment topped the list (see Figure 5.4).

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Recurring costs associated with mobile are another top area of focus for enterprises. Once a mobile solution is deployed, there are ongoing expenses like software licenses and data plans from carriers. Those charges quickly add up. Our research found that 55% of companies currently use a Telecom Expense Management provider to keep that spending under control. Digging into the numbers, the most popular services from those providers are managing IoT, data, and telephony costs (see Figure 5.5).

MMSPs Help Enterprises Tackle Their Challenges

It's clear from the 2023 Enterprise Mobility Outlook data that while IT teams are feeling overwhelmed by the amount of technology they're managing, they are getting significant and effective help from MMSPs. That's expected to continue as the use of mobile expands, and emerging technology opens up even more use cases.