In terms of the specific types of solutions and services used across tech adoption segments, there is a similar spread of those most actively used today:
The key difference is that all of these solutions are deployed at much higher rates among Innovators and Early Adopters compared to the Mainstream Adopters (Figure 6).
Figure 6: Top 3 Most Actively Used Solutions by Tech Adoption Segment
The use of solutions that optimize frontline employees – both the mobile devices and apps that they use and the cloud infrastructure supporting them – drops significantly from Innovators and Early Adopters to the more hesitant players, much like expected revenue growth and transformational agility decline in that order. This suggests that the stronger a business’s investment in and strategic focus on workforce mobility are, the more successful its business model is; with the proper tools and services in hand, its employees are enabled to perform operations at the edge, support real-time decision making at scale and make transactions frictionless. Mobile devices and applications are increasingly crucial for business operations, so companies with the infrastructure, processes and support for end-user adoption and familiarity in place have a significant advantages in adapting to a new technological landscape.
Most interesting was the distribution in results with Innovators and Early Adopters using significantly more solutions than Mainstream Adopters overall. MMS represents the largest gap here; Innovators' use of MMS is over 20 percentage points higher than Mainstream Adopter’s. An MMS partner can help navigate and simplify the ever-evolving scale and scope of technologies that are increasingly difficult to manage internally. As evident by their breadth and depth in implementation of such services, Innovators and Early Adopters are poised to continue widening the growth gaps between themselves and Mainstream Adopters.
