IT teams to aggregate data from multiple sources on their own, delaying the reporting of performance data needed to assure timely intervention and resolution of technical issues and user problems. For example, an IT team may need to consolidate RMA data from one vendor tool with their own internal help desk tickets and repair history from a third-party repair center. This cumbersome, expensive and time-consuming process provides a tactical view of historical asset performance when a strategic, enterprise-wide view, delivered in real time, is what is needed.
To better see and manage how mobile is contributing to business transformation, many best-in-class companies contract with a Managed Mobile Services (MMS) provider to monitor and manage the health of the entire mobile ecosystem and the devices in its universe. Specifically, MMS providers offer Lifecycle Management (LCM) services, 24x7x365 support services and the enterprise software systems needed to capture performance, repair and warranty histories across time – from device acquisition through disposal.
The previously mentioned complexities of mobile performance, such as the proliferation of devices and device types, the plethora of data reporting sources and the need to intervene to resolve issues before they have an enterprise-wide effect, all underscore the value of partnering with an MMS
company. An MMS provider can consolidate data streaming from disparate asset management sources into a clear enterprise-wide view while preserving the drill down capability needed to reach individual device performance records.
To assure accountability and transparency, some MMS providers will offer their customers open access to the mobile device monitoring and reporting systems they use – ideally in real-time. When an enterprise operates in lock-step with an MMS, performance issues can be resolved quickly and efficiently – with minimal impact to the mobile ecosystem.
MMS providers can leverage their long-standing relationships with OEMs and mobile operators to fast-track issue resolution. An MMS provider overseeing millions of devices has more clout with third parties than a single enterprise does. Additionally, OEM-authorized device repair services offered through MMS providers, eliminate the need to send devices back to the manufacturer and speeds their return to customers’ spare
pool inventories. With more devices ready for redeployment, spare pool inventories can “run lean” and preserve precious capital for other enterprise needs.
Finally, MMS providers have a unique perspective to provide an enterprise-wide approach to help enterprises better gain visibility into and measure the performance of enterprise mobile. Because MMS providers typically work with all leading OEMs and operators, these enterprise mobile partners have the necessary processes and systems