resolving their issues and even which operating systems have the most issues – before they bring enterprise mobile down. You’ll also be able to identify and correct weaknesses in mobile support and intervene to decrease their impact on the enterprise.
MMS providers can also provide telecom expense management systems (TEMS), which process telecom invoices, review carrier contracts, resolve billing disputes, recommend optimal carrier plans and allocate telecom expenses to the appropriate cost centers. In addition, TEMS track cost factors, such as roaming charges, unused devices and excessive data usage, contributing to mobile’s total cost of ownership (TCO). IT teams can use TEMS’ financial data to determine if the enterprise has an optimal mix of carrier plans based on global users’ needs, if carriers are honoring service level agreements and if it’s time to retire older devices.
Without enterprise-wide visibility, the hidden opportunities in today’s complex mobile ecosystems will likely remain undiscovered. Seen on an individual basis, connectivity, user and network issues represent incidents in need of swift, corrective intervention. But, viewed from an enterprise perspective, these issues can be early warnings of more serious trouble down the road.
Visibility into mobile device performance helps enterprises achieve their digital transformation goals. Device performance statistics can help enterprises determine how effective mobile is at boosting operational efficiency, improving customer service and helping employees be more productive. However, device management, especially when there are hundreds and, sometimes, thousands of disparate mobile devices in play across the enterprise, is a complicated endeavor, often providing siloed views, or consolidated data which is dated due to the manual effort of consolidating information from disparate asset visibility sources.
Lifecycle Management and Support Services from an MMS provider can monitor and report on asset performance both in its totality and down to the individual device. MMS providers aggregate this performance data as well as data streaming from each siloed manufacturer, repair center and carrier reports into a single enterprise-wide asset management view. This consolidated view, which extends beyond a single mobile asset to span all devices in the enterprise, uniquely qualifies MMS providers to provide enterprise-wide visibility critical to delivering on the promise of mobility as an enabler of digital transformation.
Sources: 1Mearian, L. (2017). How to Develop a mobile device or repair strategy. 2Computerworld, Kyocera Survey Finds Mobile-De-vice Failures Are Costing Businesses Big Bucks in Lost Productivity and Replacement Fees. (2015).