management beast than mobility at small, well-controlled proof-of-concept levels.(2)”
Earlier in this series on the complexities of enterprise mobile, we discussed how the demand for more mobile devices and device types, applications and 7x24x365 support is outpacing enterprises’ capabilities and staffing. Most enterprises can successfully launch a mobile pilot and support it internally but struggle to execute a mass deployment phase to thousands of users. Enterprise deployments often experience severe delays as internal teams attempt to configure and deploy a large volume of devices and applications. In addition, understaffed internal Help Desks, most of which lack mobile expertise, often crumble under the inevitable 10% to 17% spike in support calls in the first 90 days post-deployment.
To complicate enterprise deployments further, internal teams already “knee deep” in mobile support are expected to deploy additional mobility solutions, while still supporting existing mobile, desktop and cloud solutions. Plus, these same stretched internal IT staffers need to look ahead to what’s next, such as IoT and emerging technologies which hold promise for further accelerating the digital transformation of business.
Simply stated, most enterprises struggle with a lack of manpower and mobile expertise to scale successfully, which prevents them from deploying at a massive scale. As a result, enterprise-level mobile deployments, a critical component of digital transformation, fall behind schedule and go over budget.
In most cases, enterprises have a short period of time – 90 days or less – to complete massive mobile deployments involving thousands of devices for users across the organization. Often, this short deadline causes key details of an enterprise deployment to be overlooked or not well understood by decision-makers driving the schedule, or the critical details were not clearly defined during mobility planning.
Stratix routinely conducts quality assurance checks on all new devices received from suppliers. In our experience, it’s common for up to 15% of devices to not be properly registered or “enrolled” with their respective OEMs when they arrive at our facility. As a result, the device cannot download the necessary software required for “out of the box” performance. If a user received the device in that state, those deploying mobility would have a “black eye” on day one.
Picture the impact when 15% of the enterprise’s users have this same experience in light of the precept, “User experience drives adoption and adoption drives ROI.(1)” From a financial standpoint, it quickly becomes apparent why minimizing deployment risk through proper quality assurance checking is critical, and why Stratix is fanatical about quality assurance checking of each device we handle, and correcting these flaws before they can negatively impact end users.