tools and other “emerging” technologies makes mobile’s deployment cycle never-ending. This almost-constant rate of change involving such a large number of users is one that few teams have experienced.
As a result, talented, intelligent and valuable employees become frustrated when they are expected to deploy technologies they’ve never seen before, to scale enterprise-wide and complete these massive mobile deployments in 90 days or less. The process is fraught with risk and a high potential for failure – because internal teams continuously face unfamiliar situations at each deployment.
Working exclusively in mobile for 34 years has given Stratix a “front row seat” to mobile’s evolution – one of technology’s most rapidly advancing innovations. Today, Stratix’ unique perspective leverages an understanding of the past, combined with the accumulated expertise needed to anticipate the future.
In the next few weeks, Stratix will publish a best practices-based informational series on how working with a MMS provider can solve mobile’s toughest challenges – including the need to support mobile users 24x7x365, while lowering mobile’s total cost of ownership.
Faced with dual pressures of planning and executing personalized mobile against a short deadline, many enterprises enlist the help of a Managed Mobile Services (MMS) provider such as Stratix. Rapid deployment, which accelerates enterprise adoption and speeds mobile innovation, is the most commonly cited reason for teaming with a MMS provider. An MMS provider can scale, move quickly and has the deep mobile expertise needed to manage all phases of a mobile deployment from planning to procurement to deployment to post-deployment support. An MMS provider works day in and day out with leading mobile OEMs, application providers and enterprise customers, which means their knowledge is both deep and fresh. Done properly, an MMS provider can augment existing enterprise staff to ensure that all phases of a mobility deployment are executed flawlessly.
Deliver Scale on Demand Deploying mobile at the enterprise level can create new business opportunities, improve customer service and extend proven business strategies and processes. However, every employee in the organization that leverages mobile uses it in a different way, which makes traditional Help Desks’ approach of “one size fits all” support untenable. Simply put, most internal Help Desk staffs lack the deep mobile-specific knowledge needed to support users 24x7x365. To be valuable to users, mobile support needs to extend past standard device and connectivity help to understand each user’s role and function in the organization. Mobile deployments have to take into account a number of complexities, such as device fragmentation and integration with back-end systems and legacy applications, to gain traction with users and, ultimately, adoption.
These complexities, which are inherent in every mobile deployment, often prompt enterprises to seek out Managed Mobile Services providers, such as Stratix, for help with planning and executing rollouts. Managed Mobile Services providers have seen exponentially more deployments, at the line-of-business and enterprise levels, than an organization will have in its lifetime. Partnering with a Managed Mobile Services provider allows companies to access field-tested strategies based on industry best practices, reducing the risk associated with deployments of all sizes and types.
To get some facts on Mobile Deployment, check out the Blog “Mobile Deployment: You’re going to need a bigger boat.”
As an example of how Stratix’s MMS enabled a large enterprise customer to successfully deploy mobility, consider how one well-executed proof-of-concept project triggered a full-blown commitment to enterprise mobile.
A national airline’s proof-of-concept project delivered 8,424 mobile devices with industry-standard Electronic Flight Bag documents to pilots. However, rolling out mobile devices to an additional nearly 30,000 flight attendants, technical operations staff, ground operations teams, fixed asset groups and flight dispatchers a year later was not a task the airline was equipped to handle – especially since the rollouts had to be completed in just 18 months.
The airline lacked the scalability, speed and deep mobile expertise needed to complete the enterprise rollout in 18 months. Working with Stratix, the airline’s IT executives and top management created a Mobile Blueprint for the organization. The blueprint outlined how a scalable mobile process would standardize device rollouts. An enterprise-wide Implementation Roadmap aligned each subsequent rollout with the airline’s business objectives for mobile.
Multiple rollouts, completed over 18 months, got 30,000 users from the airline’s nine lines of business up and running. Today, 86% of the airline’s workforce uses mobile supported by Managed Mobile Services.
This entire mobile ecosystem operates under a fixed-fee single contract that is future-proofed against device obsolescence.
Read the full Use Case