1. Flexible Planning

The Challenge:
Needs Change Fast
in the Field

Staying on top of logistics in field services is difficult. Not only are there lots of moving pieces, but predicting how long tasks will take is hard, and last-minute assignments are common. Planning has to be nimble and easily updated on the fly.

The Solution:
Create Agility with Digital Tools

Tools like iPhone and iPad with specialized apps enable quick decision-making, seamless communication, and optimized workflows, ensuring organizations can meet challenges head-on and deliver exceptional service. Stratix solution architects can audit your workflows and current technology stack. Our assessment will give you better ways of doing things.

Flexible planning starts with job scheduling. iPad can replace printed work schedules and includes key information such as the customer's contact details, the product needing to be serviced, and the parts required for the job. It can also map routes and projected arrival times, which can be communicated to customers.

When changes come along, whether it's changing appointment times, diverting to an urgent job, or rebooking a cancellation, dynamic rescheduling ensures that the worker is always up to date with their new itinerary. Route optimization makes the most of every minute spent traveling, resulting in higher productivity and more time to spend with customers.

Apple CarPlay enhances field services by providing seamless, hands-free access to navigation, communication, and scheduling tools, allowing workers to stay connected and efficient while on the road.

The bottom line: IT leaders should be looking for technology solutions that create the nimbleness required for success.