That means that for a huge number of companies, getting technology right for frontline workers is critical. Employees need the right devices and fast access to information to efficiently deliver services and products to customers. If they don’t, the success of the organization suffers.
Many companies have invested heavily in infrastructure like data centers, but now they need to put powerful endpoints in the hands of frontline employees to leverage faster access to that data and coming AI-driven workflows that will drive higher revenue. Without those tools, organizations can't unlock an adequate return on their infrastructure investments.
As organizations shop for endpoint solutions, there are some key considerations that should be factored in to ensure the right outcomes. Based on our decades of experience providing and supporting mobile technology solutions for frontline workers at some of the world's biggest companies, we recommend concentrating on these five key areas:
