Utilization

The Challenge:
Tech Often Isn't Aligned with How Employees Actually Work

For frontline workers, mobile devices, applications, and peripherals are the critical tools that they use continuously throughout their day. While most organizations recognize that, and have mobile technology solutions, a great many aren't as effective as they could be simply because leaders and developers didn't take the time to understand how their people do their jobs at a granular level.

For users, tools and platforms may feel cumbersome, unintuitive, or disconnected from daily tasks. This can lead to low adoption rates, frustration, and inefficiencies that undermine the intended benefits.

Examples include:

Clunky interfaces that require excessive scrolling or tapping
Logins that require multiple steps and passwords
Constantly having to switch between apps in one workflow
Manually entering data multiple times because systems aren't integrated
Slow loading times and frequent app crashes

The Solution: Listen First & Then Build

Before running out and buying a solution "off the shelf," organizations need to do their homework. They must have an understanding of how frontline workers will use devices and what those workflows will look like step by step. How will they communicate, enter data, write, print, and access information? The goal is to make those tasks as seamless and easy as possible.

It goes beyond listening sessions with employees. It's important to establish a group of beta testers who will try out demo solutions and give feedback. While it can be challenging and feel time-consuming, the payoff is enormous

Stratix solution architects are experts in this area. Our team does the research and puts together beta solutions featuring different device and software combinations for "bake-offs" done by your testers.

With their familiar operating system and user-friendly features, Apple devices break through utilization challenges. Purpose-built applications can reduce the number of peripherals frontline workers require, and the simple, consistent interface reduces the learning curve for employees and improves efficiency.

Because frontline workers frequently work in areas with poor cell service, Stratix offers our Connectivity service, which features SmartSIM technology. Users are automatically connected with the strongest carrier signal where they are. It not only reduces frustration and boosts productivity but there are cost savings because data is pooled among users—instead of organizations being billed for individual lines.

The bottom line: to maximize frontline productivity, businesses must align mobile technology with employees’ actual workflows by involving users in solution design, simplifying interfaces, integrating systems, and ensuring reliable connectivity. This reduces inefficiencies and improves adoption.

It goes beyond listening sessions with employees. It's important to establish a group of beta testers who will try out demo solutions and give feedback.