#3

Reliability & Support of Hardware

A mobile device not working affects everything from navigating to appointments to accessing patient records and recording new patient information.

Downtime isn't an Option

Home health organizations work on such thin margins that they can't afford downtime caused by device failures. A mobile device not working affects everything from navigating to appointments to accessing patient records and recording new patient information. Critical data on patient outcomes and RPM effectiveness can be contaminated or lost if a device fails. Hardware failures affect productivity, the data integrity needed to run and report on business compliance, the security of patient information, and more.

Geographically dispersed workers are harder to support when they're out in the field. Companies often struggle to provide adequate support with overstretched internal IT teams

The first solution is an expert 24x7 help desk that can be easily reached by voice, text, and email. Technicians should be trained on the technology and processes because that familiarity eliminates the delay caused by a help desk that has to get up to speed when a call comes in. A good help desk can significantly reduce both downtime and the chance that a device is sent in for repair when it doesn't need to be.

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Good endpoint management also plays a big role. A unified endpoint management (UEM) platform allows IT teams to manage every device in the organization—from PCs to IoT—from one place. That holistic strategy improves security and reduces costs. Routine IT tasks like updates and patches can be automated. It keeps equipment up to date, protected, and running well. If devices are lost or stolen, they can be locked remotely to protect patient information.

Downtime can also be minimized with a spare pool of pre-configured devices. A replacement can be picked up or shipped out overnight if something breaks. A pool of out-of-the-box ready backups is the best way to keep people productive even if equipment fails. Once a broken device is repaired or replaced, it's returned to the spare pool, ready to go when needed.