Why Mobile at Scale is Hard
Like planning for a journey, solution design should begin with deciding where you want to go. That includes a thorough understanding of the business needs and the desired outcomes. What's the purpose of the solution, and—importantly—what are the definable metrics (KPIs) that will measure success?
A key part of this initial process is talking to all the stakeholders and putting yourself in the shoes of the end users. With your end-user "personas" defined, use information gathering workshops to navigate backward from an understanding of their needs and pain points to the design of your solution. It gives you a much better likelihood of success, good user experiences, and high adoption rates.
Knowing your KPIs helps get buy-in from leadership. If you can go to them and say your solution will achieve x, y, and z, you're presenting a package of needs and outcomes that's easy to grasp.
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Mobile solutions mean nimbleness, protection against disruption, and the ability to lean into innovation opportunities that create competitive advantages. Managed mobility service providers specialize in the technology, tools, and assistance that enterprises need to get mobile solutions right. Read the Blog >
Why do enterprises launch mobile pilots and even complete full-scale deployments without an enterprise mobile plan? Too often, planning is perceived as a long, painful process that slows everything down. With users demanding always-on connectivity and 24x7x365 support, few companies can afford to slow things down. However, taking the time to create a mobile strategy sets the enterprise up for success and is well worth the effort. Read the Paper >
Once you've got an idea of what's required, you should honestly evaluate your internal resources to see if you have the expertise and bandwidth to design, implement, and support the enterprise mobility solution you want.
Mobile can be a very different animal from what many IT teams are used to supporting. There's more need for freedom, personalization, and choice that has to be considered. Bring Your Own Device (BYOD) continues to be a paradigm shift for IT teams that extends beyond mobility. It's part of what's driving the evolution of solutions that are cloud-based services instead of just hardware or software packages. Helping dispersed end users can be challenging, too—when simply stopping by an employee's desk in the office isn't possible. Partnering with a managed service provider is a way of getting the required muscle.
This is also the point where a health check of any existing mobile solutions—including infrastructure, Mobile Device Management (MDM) platforms, and security environments—should be done. You want to ensure your infrastructure and security won't let you down as you roll out something new. We'll dive deeper into endpoint management in our upcoming masterclasses.
