As mobile solutions play ever-larger roles in business strategies, organizations have learned that supporting mobile isn't the same as traditional IT for a lot of reasons. End users are often dispersed, and IT teams aren't as familiar with the devices, operating systems, and apps. There's a learning curve. Deployment, return, and repair logistics are more complicated and require more resources and scale. While IT support may have been mainly reactive in the past, mobile is so integral to how people do their jobs now that there has to be a sufficient underlying level of support to ensure minimal downtime and prevent loss of productivity. A lot can be automated, but there's still the need for the human touch in many areas to ensure a good user experience.
In this class, we'll look at the components required for a comprehensive support strategy and best practices for implementing them. They include endpoint management, asset management, and 24/7 support channels.
