Automate Everything You Can with Endpoint Management

Prevent Issues Before They Happen

Benefits of Endpoint Management

The best first step in supporting mobile devices and end users is to do it proactively. You can do that with a good endpoint management solution that helps you keep devices healthy wherever they are and automate routine IT processes. It's a rapidly evolving area, and there's crossover in the ways different software companies use the same terms, so it can get a little confusing. Broadly speaking, Mobile Device Management—or MDM—is typically device-centric. Enterprise Mobility Management—or EMM—is more user-centric. The latter is especially important if your organization has a Bring Your Own Device (BYOD) policy and you need to control and secure what users have access to regardless of the device they're using.

Podcast: MDM vs. EMM: What's the Difference?

While enterprises often understand they need endpoint management, there's some confusion around what's in solutions like Mobile Device Management (MDM) and Enterprise Mobility Management (EMM).

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Selecting the right MDM/EMM solution for your organization boils down to what you need it to do, so don't get too hung up on what it's called. Focus on the features instead. Here are some of the things you'll likely want:

Device Compliance – GPS tracking; monitor, update, and troubleshoot devices in real-time; detect non-compliant devices; lock or remote wipe

Mobile management – deploy, manage, and support – push updates, new applications, backup, and restoration

Application security – apply security restrictions, rules around data access, data downloading, sharing, etc.

Endpoint security – mobile threat defense, identity management, antivirus, etc.

Data protection - securing data and access to organization networks, etc.

Manage BYOD – define policies, separate work and play (containment)

What to Consider when Choosing an MDM/EMM solution

The features you require depend on the needs of your organization and benefits like efficiency and security. Here are some questions to consider:

What devices do you need to protect?

Device type (now and in the future)
Brand
Operating system

Any specific capabilities?

Restricting mobile access to certain times or geographic areas?
Certain content management requirements?

How easy is it to use the software?

Does the platform impair the user experience (critical to device adoption and buy-in)
How simple is device enrollment?
Is the admin panel user-friendly and uncomplicated?

What are your application needs?

What do you use now and plan to use in the future?
Will you be pushing apps and updates through your endpoint management solution?
Will you require custom-built applications?

What data needs to be protected?

How sensitive is the data moving between devices?
Do you have to follow specific industry rules like in healthcare or financial services?
Will you have to have logs or other records of data movement?

Get HelpMDM and EMM platforms require specific knowledge to implement and manage. They're quite complex. Misconfigurations and mistakes can lead to significant problems for organizations. It's not an area where an internal IT team should be expected to "just figure it out"—especially as so much is riding on getting it right. You can easily get the required expertise by partnering with a managed mobile services provider that can help you pick the right solution and then aid with the implementation and management.

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