Why Asset Management is so Important
While an endpoint management platform gives you a level of visibility around each device's location and its health, a comprehensive support strategy should go further to include a robust asset management component. For example, at Stratix, we leverage our proprietary itrac360 system to get all the data required to keep mobile solutions running smoothly.
Good asset management gives you a cradle-to-grave view of every device and its status—including procurement, provisioning, activation, repair, technical support history, and decommissioning. Systems like itrac360 offer a single-pane-of-glass view of all the chess pieces in your mobile environment so you can quickly see its overall health and any issues that need to be addressed. Alerts can be set up so that you're warned when something needs attention.
The data on trends, repair volumes, and asset distribution gives you key performance indicators like device effectiveness and spare pool levels. That informs purchasing decisions, drives support strategy tweaks, and gives insights on overall program success. Real-time reporting of help desk call volume, ticket status, and other pertinent information—for example—is invaluable for support management.
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