It’s important to note that cleaning and disinfecting are two different processes. According to the CDC, regular cleaning of a device by wiping with a moist microfiber cloth is often enough to remove many kinds of bacteria and viruses. An additional level of decontamination is often needed to remove more dangerous and long-lasting bacteria and viruses. To properly disinfect a mobile device, you need to follow the direction on the disinfecting product you are using, and we compiled the recommendations of several manufacturers in this guide.
How often you clean a mobile device depends on the type of device and how often it is used, how it is used and where it is being used. These factors should determine the schedule for cleaning and disinfection. For example, kiosks and touchscreens used at self-checkout should be cleaned after each use. For most enterprise mobile devices, the CDC recommends disinfecting a device at the beginning of a workday and wiping down with a microfiber cloth five times before being disinfected again. Use the 5-to-1 ratio for cleaning vs. disinfection of enterprise mobile devices.
It’s important to note that each type of mobile device is different, and some are not durable enough to stand up to frequent or rigorous cleaning. Many cleaning solutions have chemicals that have a harsh effect on the molded plastic on devices and can cause cracks and breaks in the material. OEMs have their own recommendations for how to best clean their mobile devices. We have included links to the most popular ones here for you.