This guide provides best practices for enterprise mobile device sanitization procedures recommended by manufacturers and leading health organizations.
The recent Coronavirus COVID-19 pandemic is fueling a renewed – and urgent – need for stringent sanitizing processes to be put into effect in our homes and businesses. Sanitizing bottles, wipes and dispensers are in places of prominence everywhere. In addition to these common practices, it’s important for organizations to have an awareness and processes in place for the cleaning of their mobile devices.
This guide provides a collective set of best practices for enterprise mobile device sanitization procedures recommended by manufacturers and leading health organizations.
Safety starts with employees and companies implementing hygiene practices in the workplace. To minimize exposure in the workplace, the CDC recommends employees do these four things:
Employers can help with reminders, signs and education on social distancing and how it can be implemented at work for their employees. Keeping a regular communication on the status of corporate policies and changes through a centralized push by email is helpful and allows employees to rely on leadership to help them stay focused and informed.
The best resources for companies to get best practices and stay updated as the situation develops includes:
The Centers for Disease Control (CDC) provides up-to-date information about coronavirus
The World Health Organization (WHO) has developed a website with useful materials for employers
Occupational Safety and Health Administration (OSHA)has guidance for workplaces
The Cybersecurity and Infrastructure Security Agency has guidelines for “Essential Critical Infrastructure Workers” in the United States
The corporate-owned mobile devices your employees carry throughout the day are prone to attract bacteria, viruses and germs as they interact with customers. In fact, recent research for the National Institute of Allergy and Infectious Diseases (NIAID) found that COVID-19 is stable for several hours to days in aerosols and on surfaces.
In order to reduce the risk of exposure for your employees, it is of critical importance to create, communicate and post a cleaning procedure for these devices. Here are some process suggestions:
Clean and sanitize devices throughout the day according to their use – see the next chapter on device cleaning and disinfecting for more details
When cleaning a device, wear gloves wherever possible
When devices are being charged, put them away in a safe area where others cannot touch the device or put them in a UV cleaning locker where available
Other devices such as kiosks and interactive displays that are touched by customers are also prone to harboring germs. Here are some tips to keep these devices clean:
Place approved disinfecting wipes next to all kiosks and encourage customers to wipe down the kiosk before using it, or if you are running low on disinfectant consider temporarily closing the kiosk
Stand up device-sanitizing stations that include disinfecting products for employees to use throughout their shifts
Provide gloves for employees managing Mobile POS (mPOS) devices and dealing with money or credit cards
Consider implementing UV-cleaning lockers where employees can place their mobile devices at the end of their shifts to get sanitized
Post your procedures in a prominent location and remind your employees of the procedures often
If an employee shows signs of illness at work, quarantine their device
It’s important to note that cleaning and disinfecting are two different processes. According to the CDC, regular cleaning of a device by wiping with a moist microfiber cloth is often enough to remove many kinds of bacteria and viruses. An additional level of decontamination is often needed to remove more dangerous and long-lasting bacteria and viruses. To properly disinfect a mobile device, you need to follow the direction on the disinfecting product you are using, and we compiled the recommendations of several manufacturers in this guide.
How often you clean a mobile device depends on the type of device and how often it is used, how it is used and where it is being used. These factors should determine the schedule for cleaning and disinfection. For example, kiosks and touchscreens used at self-checkout should be cleaned after each use. For most enterprise mobile devices, the CDC recommends disinfecting a device at the beginning of a workday and wiping down with a microfiber cloth five times before being disinfected again. Use the 5-to-1 ratio for cleaning vs. disinfection of enterprise mobile devices.
It’s important to note that each type of mobile device is different, and some are not durable enough to stand up to frequent or rigorous cleaning. Many cleaning solutions have chemicals that have a harsh effect on the molded plastic on devices and can cause cracks and breaks in the material. OEMs have their own recommendations for how to best clean their mobile devices. We have included links to the most popular ones here for you.
Google Pixel Guidelines
Apple products are made with a variety of materials, and each material might have specific cleaning requirements. To get started, here are some tips that apply to all products:
For more detailed instructions on specific Apple products, view their complete guidelines.
Apple Cleaning Guidelines
Apple recommends using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the hard, nonporous surfaces of your Apple product, such as the display, keyboard, or other exterior surfaces. Don't use bleach. Avoid getting moisture in any opening, and don't submerge your Apple product in any cleaning agents.
To properly clean your Galaxy phone, follow Samsung’s instructions. Before starting, make sure your phone is powered down and unplugged from any power sources. Remove any covers, cases, or accessories as well.
Read detailed Samsung Galaxy Phone Cleaning Guidelines
Samsung Cleaning Guidelines
Caution: These cleaning instructions are recommended for the glass, ceramic, and metal surfaces of your phone only. Accessories that are made of plastic, rubber, or leather may be damaged.
Wipe down the TP and exit window with iKlear to remove any cleaning agent residue.
There are numerous cleaning agents used in the healthcare industry, some of which contain ingredients that are harmful to the TC5X-HC devices. Therefore, it is important to use only Zebra-approved cleaning and disinfecting agents for the TC5X-HC from the list below.
Zebra Cleaning Guidelines
By wiping your Pixel phone clean when needed, you can help protect it from stains and wear that can happen over time. You can also disinfect your Pixel phone with household disinfecting wipes.
To disinfect your phone, including your screen, you can use ordinary household disinfecting wipes or 70% isopropyl alcohol-based wipes. Don’t use wipes that have bleach.
Pixel Cleaning Guidelines
Panasonic recommends disinfectant wipes to avoid prolonged exposure to chemicals that can cause oxidation and paint discoloration, and break down the rubber that seals the devices. If the wipe form of these disinfectants is used and the surface is dried soon after application, the computer will be protected for years to come. Approved cleaning products:
Sani-Cloth Plus Germicidal Disposable Cloth
Alcohol Prep Swabs
Total Solutions Disinfectant Wipes
Clorox Healthcare Bleach Germicidal Wipes
Panasonic Cleaning Guidelines
First, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are:
Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Manufacturer wipe kit is strongly recommended (ref: 296118801).
Do not clean the electrical connections
Do not use solvents, detergents or abrasive products. Those materials might damage the plastic or electrical contacts.
Avoid exposing the terminal to the direct rays of the sun.
Do not put anything into the slot of the smart card reader
Ingenico Cleaning Guidelines
With the rapid onset of the COVID-19 pandemic radically reshaping consumer behavior, have you considered how you will shift your transformation priorities to mobile – to support the new ‘purchase pattern paradigm’?
Stratix has a proven expertise in implementing these mobile solutions with several of our Fortune 1000 retail clients – and with increasing pressure on IT spend, we also offer Mobile Device as a Service (MDaaS) options for all of the solutions at a single price per month for the device and all your services.
There are many ways we can customize your program. Contact us today to learn more.
As the largest pure-play enterprise mobility specialist in the U.S., Stratix is dedicated to guaranteeing nonstop mobility. The company leverages over 35 years of expertise and experience to deliver end-to-end managed mobile service programs that accelerate and inspire business mobility transformation for some of the world’s most iconic brands. For additional information, visit www.stratixcorp.com.