Effective MCoEs take a flexible, non-policing approach to overseeing enterprise mobile. At their core, MCoEs have a singular mission: to engage key mobility stakeholders from across the enterprise. Engagement helps to assure that the MCoE can effectively move toward achieving four key objectives:
At their best, MCoEs create the collaboration that reduces gaps, minimizes repetitive processes, aligns projects with enterprise priorities and delivers a consistent user experience. That collaboration enables companies to leverage a standardized approach to enterprise mobile to speed the innovation that accelerates business transformation.
MCoEs also create and oversee the use of two business-critical documents that amass and prioritize mobility initiatives at the enterprise level: (1) The Mobile Blueprint; and (2) The Implementation Roadmap.
• The Mobile Blueprint, captures how enterprise mobile will create business opportunities, accelerate innovation and build sustainable competitive advantage for the company. This document also summarizes the technical, financial and staffing resources needed to achieve the company’s enterprise mobile vision.
• The Implementation Roadmap prioritizes the company’s planned mobile initiatives based on their value to the enterprise, resource availability and organizational dependencies.
These two pivotal documents set the course for enterprise mobile. Expect the two documents to have a short “shelf life” and require regular updates as business priorities shift and market conditions change.
Building consensus about the enterprise’s strategic approach to mobility requires collaboration among key stakeholders, such as IT, Finance and Line-of-Business (LOB) executives. This collaboration should happen under the watchful eye of enterprise mobile’s executive champion, an individual with considerable influence across the organization. This individual is critical to the success of the MCoE, especially in light of enterprise mobile’s operational involvement in key areas of the company.
In addition, the MCoE will depend on the collaborative opinions of its members to drive, prioritize and fund enterprise mobile initiatives. For example, Finance has to understand the direction and value of enterprise mobile to champion its funding at the enterprise level. As the organization that will manage enterprise mobile, IT has a vested interest in ensuring that the mobile ecosystem aligns with the company’s technology direction. In addition, IT has responsibility for defining and managing data across the enterprise, and creating the connectivity needed to share corporate information with enterprise mobile.
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