MYTH #2: Mobile Lifecycle Management is Costly

The ROI on Mobility

If you’re reading this, you’re probably a decision maker for your business struggling with two acronyms keeping you up at night:• Total Cost of Ownership (TCO)
• Return on Investment (ROI)It’s natural to struggle with the balance of these two financial key performance indicators (KPI) when you take an in-house approach to mobile device lifecycle management.After all, mobile technology expenses are increasing exponentially on a per-employee basis across enterprises. The vast majority of Total Cost of Ownership (TCO) comes after you’ve procured your devices - comprised of hardware/software malfunctions, support calls, downtime from mission-critical devices and personnel and more. This delivers a huge hit to your ROI and strains your internal resources as you try to keep up.

What’s the biggest cost driver in your mobile programs?

Lost productivity due to device downtime
Scaling support staff to meet demand
Establishing a sufficient device spare pool
Other

Bluehill Research recommends that enterprises earmark two to three full-time employees to manage every 1,000 deployed mobile devices – each pairing can cost as much as $256,000 per year!

In-house support can’t do much to mitigate these impacts on mobile TCO and ROI because they’re not agile enough to rapidly provision, return and manage business-critical devices at scale. That takes a special blend of:

Spare pool management to guarantee an appropriate amount of ready-to-function replacement devices to minimize downtime.

Return Merchandise Authorization (RMA) portal that provides real-time management service status and asset tracking to get a full view of where all your devices are.

Warranty and repair services provided by dedicated personnel trained and certified by device manufacturers.

Reverse logistics to refurbish/cycle out devices and provide upgrades.

Managing frequent OS and application requirements so there is no disruption to employee productivity.

Decommissioning devices securely, sustainably and in full compliance.

It’s simply impossible to effectively focus on your business objectives and these aspects of managed mobility at the same time.MYTH: BUSTED!
You need a mobility partner well-versed in these lifecycle management objectives and well-positioned to help you realize a return on investment on your mobility spend.