As mobile devices have grown indispensable for enterprises, so too has their ability to disrupt mission-critical work when they malfunction or when other complications arise. The support obligations that come with mobile technology deployments are considerable. Just because you have an in-house IT help desk team doesn’t mean you’re meeting all of those obligations. A Blue Hill Research study estimates that your IT department can overspend by up to 20% versus dedicated managed mobility services.
That’s just one reactive piece of the puzzle. A fully integrated Day-2 mobility support program offers the following advantages:
Your in-house help desk isn’t equipped to offer these advantages, and investing heavily in more computers, devices, internet bandwidth, personnel and training isn’t an option. That means you’re leaving efficiency, revenue and employee satisfaction on the table.
The good news is that this “myth” doesn’t have to affect your business. Selecting the right managed mobility partner with the experience and agility to handle the immense logistical challenges of true Day-2 support is the most important aspect in creating effective nonstop mobility for your business.
