How We Do It Better

for Education

How We Do It Better For Education

Education technology programs bring needs and challenges that are often significantly different from business use cases. Funding and budgeting are not the same. Users often have diverse skill levels, age groups, and technological backgrounds. Institutions must adhere to specific regulations related to student data privacy.

New education technology programs often mean small IT teams are suddenly tasked with large device deployments for student use in the classroom and at home. Most don't have the resources or expertise to do it effectively. For example, many K-12 school districts set up large 1-to-1 Chromebook programs during the pandemic and have kept them because they enable remote learning and minimize disruption for weather events like snow days, etc. Higher education institutions are launching programs to enable student success where students are provided with laptops. Internal IT teams rarely have the resources to keep thousands of devices repaired, let alone support students and their families 24x7—meaning IT teams are overstretched and suffering from burnout.

We take the burden off IT teams and ensure students and educators can focus on learning—not technology problems. Stratix SET programs ensure school districts, colleges, and universities have technology that's easy to use, sustainable, and cost-effective. Here's how we do it:

Strategic Education Partnerships

Stratix enjoys longstanding relationships with the top education hardware, software, and accessory providers—including Apple, Dell, Google, HP, Lenovo, Dell, Samsung, and more. It means we can get you the best pricing, and our certified solution experts have deep expertise with all of them. We're not only up to date with the latest innovations but also know what works and what doesn't in education settings. We work closely with student safety experts such as Bark for Schools to integrate proactive student protection services into our programs, keeping them safe and secure online.

Out-of-the-Box Thinking

Stratix is known for creating unique and flexible options for education. We've designed tailored programs like pick up and drop off at schools for the fastest possible repair turnaround. We can do on-site lockers for spare pool devices and large-scale end-of-year tune-up programs so devices are refreshed and ready to go at the start of the new school year.

Automated Endpoint Management

Stratix's solutions include unified endpoint management (UEM). This means that iOS, Chrome, Android, Windows, and even Internet of Things (IoT) devices are managed from a single platform to keep them secure and updated. User experiences can be governed so they see only the applications and data needed. The holistic approach with UEM vastly simplifies IT processes in education environments that often feature various device types.

Industry-Leading Support

Because end users in education environments are so diverse—including educators, students, and their families—it's critical that support is easy to reach and genuinely helpful, no matter how tech-savvy the end user is. Stratix's help desk is 100 percent onshore, and our communication channels include phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email. That means users are helped in exactly the way they want to be helped, which improves their experience and minimizes downtime.

Complete Visibility

One of the challenges in large education technology programs is knowing the health and status of all the pieces. Through our itrac360 platform and telecom expense management solutions, you get that holistic understanding. You know what devices are in service, how many are in repair, and spare pool levels. Our analysts will look at your spending and suggest ways to improve in areas like wireless and wireline costs.

Reputation for Excellence

Because Stratix has been in business for more than four decades, people know our reputation. We have millions of devices deployed with a 99.9% on-time delivery rate. Our Net Promoter Scores are in the top one percent of the industry, and our help desk's first call resolution rate is 85%. Organizations do business with Stratix because we know our stuff and we're so dependable. We thrive when the stakes are high, and we deliver when it matters most. We push the limits—not just to meet the mission-critical needs of our clients—but to exceed their expectations. Don't trust the technology at %CompanyName% to anyone else.

Empowering an Atlanta-Area School District

Stratix supports a massive 1:1 Chromebook program
In Georgia, Stratix has a 5-year partnership with Gwinnett County Schools to manage devices in a technology 1:1 program for more than 200,000 students. Stratix services included lifecycle management, ADP depot repair, and daily pick-up and delivery services to over 142 individual schools.

Read Case Study

Lead From the Front with Apple for Higher Education

The best campus experiences are when ideas and information flow quickly and seamlessly so that the conversation drives learning, creativity, research, and innovation. Technology should be the conduit for those goals, not an impediment. Powerful Apple devices and digital whiteboards enable smart classrooms that transform learning environments, make lectures more engaging, and inspire students to reach their full potential.

Read Solution Brief