How We Do It Better

for Field Services

How We Do It Better For
Field Services

Mobile devices are critical in field services because they streamline processes, reduce paperwork, and provide access to critical information for remote workers. Organizations that still rely on older and slower devices lose efficiency, productivity, and customer satisfaction. With 5G for field workers, mobile computing power is high in small form factors like tablets and smartphones, making them convenient and user-friendly.

Implementing and supporting mobile solutions for field service workers often requires special considerations. For example, harsh environments require superior device ruggedness. Sometimes, workflows are significantly improved with hands-free wearables. Workers often travel to areas where cellular data networks may be unreliable, so they need "smart" SIM cards that automatically switch to the best signal from multiple carriers to ensure the best connectivity. Emerging technology like augmented reality can aid in tasks like repairing complicated equipment.

The challenges of implementing specialized technology and supporting workers who are often distributed over large geographic areas can overwhelm internal IT teams that may not have the expertise and resources needed.

Stratix SmartMobile for Field Services

With decades of experience helping field service companies, Stratix has the knowledge and resources to help you design, deploy, and support effective mobile technology solutions that drive productivity and efficiency along with great user experiences. Here's how we do it:

Experienced Solution Architects

Stratix's strategy planning team is outcome-driven. Our solution architects get a complete understanding of your field service workflows and user needs along with your business goals—through assessments and workshops—to draft a mobility blueprint that's laser-focused on the precise deliverables required. Getting it right ensures high user adoption of the technology because it's easy for them to use and is genuinely helpful in their jobs.

Out-of-the-Box Thinking

Field service organizations often have unique needs around mobile technology. Solutions might require special mounts or carrying cases that aren't available off-the-shelf. That's not a problem for Stratix. We can make custom cases, mounts, and other accessories. We do the design and prototyping in-house and then get them manufactured at whatever scale necessary through our network of partners.

Automated Endpoint Management

Stratix's solutions include unified endpoint management (UEM). This means that iOS, Android, Windows, and even Internet of Things (IoT) devices are managed from a single platform to keep them secure and updated. User experiences can be governed so they see only the applications and data needed. The holistic approach with UEM vastly simplifies IT processes in organizations that rely on multiple device types and have widely distributed workforces.

Strategic Partnerships

Stratix enjoys longstanding relationships with the top field service hardware, software, and accessory providers—including Apple, Google Pixel, Honeywell, Samsung, Zebra, and more. It means we can get you the best pricing, and our certified solution experts have deep expertise with all of them. We're up to date with the latest innovations and know what works and what doesn't.

Industry-Leading Support

Because end users in field services can be so spread out geographically and often work around the clock, it's critical that support is easy to reach and genuinely helpful wherever employees are. Stratix's help desk is 100 percent onshore, and our communication channels include phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email. That means users are helped in exactly the way they want to be helped, which improves their experience and minimizes downtime.

Complete Visibility

One of the challenges in field services is knowing the health and status of all the pieces. Through our itrac360 platform and telecom expense management solutions, you get that holistic understanding. You know what devices are in service, how many are in repair, and spare pool levels. Our analysts will look at your spending and suggest ways to improve in areas like wireless and wireline costs.

Reputation for Excellence

Because Stratix has been in business for more than four decades, people know our reputation. We have millions of devices deployed with a 99.9% on-time delivery rate. Our NPS scores are in the top one percent of the industry, and our help desk's first call resolution rate is 85%. Organizations do business with Stratix because we know our stuff and we're so dependable. We thrive when the stakes are high, and we deliver when it matters most. We push the limits—not just to meet the business-critical needs of our clients—but to exceed their expectations. Don't trust the technology at %CompanyName% to anyone else.

Leading Home Services Provider

ARS/Rescue Rooter wanted a better way to give technicians the business-critical apps they needed.
With its commitment to always providing exceptional service for customers, ARS was looking to expand its fleet of mobile devices—smartphones and tablets to empower its technicians. However, before taking the plunge, they wanted to optimize the use of devices already in the field.

The Stratix team was able to identify opportunities for improvement and recommend changes. Stratix was also asked to assist in the deployment and pre-staging of new devices, supplementing ARS’s in-house resources to support its growing fleet. 

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