How We Do It Better

for Hospitality

How We Do It Better For Hospitality

Digital transformation allows hospitality organizations to check out from analog workflows that are inefficient and detract from guest experiences. Whether it's the front desk and concierge services, valet, housekeeping, maintenance, restaurant operations, or on-site event and entertainment logistics, mobile devices improve efficiency, enhance communications, lift customer engagement, and help generate actionable data.

Kiosks offer guests self-service and ensure there's no line at check-in. Using smartphones, tablets, and wearables, task management for housekeeping and maintenance is automated and updated in real-time so associates know what's next and have the information they need to complete assignments. Front desk, concierge, and valet services synchronize better with state-of-the-art communications. Events and food services can leverage smart TVs in rooms and tableside ordering tablets to speed up and improve service for great guest experiences.

However, hospitality lags behind many other industries in digital transformation for a variety of reasons that range from initial cost to just plain resistance to change. Because many facilities are franchisees run by small business owners, getting buy-in can be challenging. However, relying on dated technology and processes adds up to wasted resources and unnecessary costs. When you're not using mobile technology across all hospitality operations, you're missing opportunities to accelerate productivity, streamline operations, and create the best possible guest experiences.

Stratix SmartMobile for Hospitality

With decades of experience, Stratix has the knowledge and resources to help you design, deploy, and support effective mobile technology solutions that drive productivity and efficiency along with great user and guest experiences. We can even solve the challenge of deploying solutions across franchise organizations. Here's how we do it:

Experienced Solution Architects

Stratix's strategy planning team is outcome-driven. Our solution architects get a complete understanding of the workflows within properties and user needs along with your business goals to draft a mobility blueprint that's laser-focused on the precise deliverables required. Getting it right ensures high user adoption of the technology because it's easy for them to use and is genuinely helpful in their jobs.

Portal Solutions

For franchise companies looking to deploy mobile technology solutions across the organization, Stratix offers easy-to-use portals where franchisees can order predetermined packages of devices and services from one place. Portals can also be used to get franchisees to opt into agreements like terms and conditions. The simple eCommerce-like experience does away with complicated manual procurement and ordering processes and helps franchisers increase buy-in for new technology programs.

Strategic Partnerships

Stratix enjoys longstanding relationships with the top education hardware, software, and accessory providers—including Apple, Dell, Google, HP, Lenovo, Dell, Samsung, and more. It means we can get you the best pricing, and our certified solution experts have deep expertise with all of them. We're not only up to date with the latest innovations but also know what works and what doesn't in education settings. We work closely with student safety experts such as Bark for Schools to integrate proactive student protection services into our programs, keeping them safe and secure online.

Automated Endpoint Management

Stratix's solutions include unified endpoint management (UEM). This means that iOS, Android, Windows, and even Internet of Things (IoT) devices are managed from a single platform to keep them secure and updated. Combined with single sign-on, user experiences can be governed so they see only the applications and data needed. The holistic approach with UEM vastly simplifies IT processes in organizations that rely on multiple device types.

Industry-Leading Support

Because the customer experience can be severely impacted by technology downtime, it's critical that support is easy to reach and genuinely helpful. Stratix's help desk is 100 percent onshore, and our communication channels include phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email. That means users are helped in exactly the way they want to be helped, which improves their experience and minimizes downtime.

Complete Visibility

One of the challenges in hospitality is keeping operating costs to an absolute minimum. Through our telecom expense management solutions, you get a holistic understanding of the how, what, why, and when of mobile technology expenditures. Our analysts will look at your spending and suggest ways to improve in areas like wireless and wireline costs.

Reputation for Excellence

Because Stratix has been in business for more than four decades, people know our reputation. We have millions of devices deployed with a 99.9% on-time delivery rate. Our NPS scores are in the top one percent of the industry, and our help desk's first call resolution rate is 85%. Organizations do business with Stratix because we know our stuff and we're so dependable. We thrive when the stakes are high, and we deliver when it matters most. We push the limits—not just to meet the business-critical needs of our clients—but to exceed their expectations. Don't trust the technology at %CompanyName% to anyone else.

Learning About
Digital Transformation
from the Hospitality Industry

While many industries like retail and restaurants are well into the adoption of mobile solutions that drive higher productivity and better customer experiences in their operations, the hospitality industry—for the most part—is at the early stages of its digital transformation. Some workflows, like booking, are highly digitized, but operations like housekeeping, front desk, event management, concierge, maintenance, and more are not quite there yet.

In this podcast with Michael Blake, SVP and Chief Technology Officer at American Hotel & Lodging Association (AHLA), we dig into why digital transformation has been slower and where there's potential for improvement and rewards. 

Listen to Podcast Episode

Nevada-based Hotel and Casino Industry Leader

This hospitality giant faced many challenges managing a large fleet of Wi-Fi-based devices and a largely mobile-enabled workforce.

Stratix's deployment services were engaged in managing the hospitality company's "shift-based" devices more effectively. Stratix also worked directly with the CFO to develop a BYOD strategy, gaining cross-organizational alignment with the plan and establishing trust across the company's 400 salespeople. 

Read the Case Study