How We Do It Better

in Retail

How We Do It Better For Retail

Mobile technology is integral to giving customers the seamless omnichannel experiences they expect in retail. From inventory to point of sale, unified systems link physical with digital for smarter operations and streamlined efficiency.

Retailers are merging multiple workflows into one or two device types to cut costs and improve productivity. A tablet, for example, can be used for inventory management, online order fulfillment, communication and collaboration, helping customers anywhere on a store floor, and with task management. Mobile devices can access analytics and reporting tools, allowing managers to monitor sales, inventory turnover, and other key performance indicators in real time.

New technology like augmented reality and Internet of Things (IoT) devices are improving customer experiences, reducing shrinkage, and generating new and exciting data that's improving overall retail strategies.

Deploying mobile solutions for retailers can be challenging. Most have hundreds—if not thousands—of locations. There may be legacy systems that must be integrated, and some companies operate on the franchise model, which means getting the necessary buy-in from franchisees. It's common for store associates to share devices across shifts, which means they need to be charged and a single sign on solution used so that a user can quickly log in, get the apps and information they need, and have a device that'll last them through the hours they're working.

Stratix SmartMobile for Retail

With decades of experience, Stratix has the knowledge and resources to help you design, deploy, and support effective mobile technology solutions that drive productivity and efficiency along with great user and customer experiences. We can even solve the challenge of deploying solutions across franchise organizations. Here's how we do it:

Experienced Solution Architects
Stratix's strategy planning team is outcome-driven. Our solution architects get a complete understanding of the workflows within stores and user needs along with your business goals to draft a mobility blueprint that's laser-focused on the precise deliverables required. Getting it right ensures high user adoption of the technology because it's easy for them to use and is genuinely helpful in their jobs.

Strategic Partnerships
Stratix enjoys longstanding relationships with the top retail hardware, software, and accessory providers—including Apple, Google Pixel, Honeywell, Samsung, Zebra, and more. It means we can get you the best pricing, and our certified solution experts have deep expertise with all of them. A tablet, for example, can be used for inventory management, online order fulfillment, communication and collaboration, helping customers anywhere on a store floor, and with task management. We're up to date with the latest innovations and know what works and what doesn't.

Portal Solutions
For franchise companies looking to deploy mobile technology solutions across the organization, Stratix offers easy-to-use portals where franchisees can order predetermined packages of devices and services from one place. Portals can also be used to get franchisees to opt into agreements like terms and conditions. The simple eCommerce-like experience does away with complicated manual procurement and ordering processes and helps franchisers increase buy-in for new technology programs.

Automated Endpoint Management
Stratix's solutions include unified endpoint management (UEM). This means that iOS, Android, Windows, and even Internet of Things (IoT) devices are managed from a single platform to keep them secure and updated. Combined with single sign-on, user experiences can be governed so they see only the applications and data needed. The holistic approach with UEM vastly simplifies IT processes in organizations that rely on multiple device types.

Out-of-the-Box Thinking
Retailers often have unique needs around mobile technology. Solutions might require special mounts for forklifts or branded self-service kiosks. Associates often need holsters that let them work hands-free that aren't available off-the-shelf. That's not a problem for Stratix. We can make custom cases, mounts, and other accessories. We do the design and prototyping in-house and then get them manufactured at whatever scale necessary through our network of partners.

Industry-Leading Support
Because the customer experience and profits can be severely impacted by technology downtime, it's critical that support is easy to reach and genuinely helpful. Stratix's help desk is 100 percent onshore, and our communication channels include phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email. That means users are helped in exactly the way they want to be helped, which improves their experience and minimizes downtime.

Complete Visibility
One of the challenges in the retail industry is keeping operating costs to an absolute minimum. Through our telecom expense management solutions, you get a holistic understanding of the how, what, why, and when of mobile technology expenditures. Our analysts will look at your spending and suggest ways to improve in areas like wireless and wireline costs.

Reputation for Excellence
Because Stratix has been in business for more than four decades, people know our reputation. We have millions of devices deployed with a 99.9% on-time delivery rate. Our NPS scores are in the top one percent of the industry, and our help desk's first call resolution rate is 85%. Organizations do business with Stratix because we know our stuff and we're so dependable. We thrive when the stakes are high, and we deliver when it matters most. We push the limits—not just to meet the business-critical needs of our clients—but to exceed their expectations. Don't trust the technology at %CompanyName% to anyone else.

International Grocery Retailer

Rapidly standing up BOPIS functionality and supplementing in-house IT was critical for this global grocery retailer's operations

An international grocery retailer wanted to delegate responsibility for training, end-user support, management, and depot services for its mobile users' 10,000 devices. They needed immediate support of their hybrid mobile environment. This retailer wanted to formulate a long-term strategy to drive mobile adoption across its global operation.

Stratix successfully built and activated a support infrastructure to manage the international grocer's 10,000 mobile users in less than three weeks. The solution was instrumental in deploying and supporting a buy online, pick-up in Store (BOPIS) solution, enabling increased sales and improved customer satisfaction.

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Global Retailer Improves the Customer Experience with Mobile

Rapid mobile deployment improved the customer experience just in time for Black Friday

A leading specialty retailer with five distinct brands wanted to create “flagship store” experiences across each of its 2,400 locations in North America. The retailer saw mobile as the technology that would allow sales associates to save the sale when customers wanted to buy merchandise not available in store.

Stratix designed a secure end-to-end solution that included mobile deployment, life cycle management and real-time reporting. This program involves more than 110,000 consumer and rugged mobile assets, with an additional 20,000 yet to deploy or allocated for spare pool inventory.

Stratix has completed several massive Pre-Black Friday deployments, with as many as 25k devices ahead of the kickoff of holiday peak shopping season.

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