How We Do It Better

for Restaurants

How We Do It Better For Restaurants

Mobile devices significantly improve restaurant operations in terms of both customer experience and workflow efficiency. An end-to-end solution enables the kitchen, front counter, drive-thru, and curbside to all run seamlessly—pulling everyone together into one high-functioning team.

Whether it's a quick-serve establishment, fast casual, or full service, mobile devices improve communication, digitize orders and payments, and speed up service. Customers are happier, and the analytics and insights generated help businesses make informed decisions that improve strategy.

QSRs are leveraging self-help kiosks and tablets in the drive-thru to dramatically shorten wait times. In sit-down establishments, tablets on tables—or used by servers—mean menus are automatically updated, orders go straight to the kitchen, and payments are made as soon as customers are ready, improving service and speeding up table turns.

Digitizing workflows also reduces the overall number of employees needed, which is important at a time when good help can be hard to find.

Deploying mobile solutions for restaurants can be challenging. Chains can have hundreds—if not thousands—of locations. There may be legacy systems for kitchen or table management that must be integrated, and many companies operate on the franchise model, which means getting the necessary buy-in from franchisees.

Stratix SmartMobile for Restaurants

With decades of experience, Stratix has the knowledge and resources to help you design, deploy, and support effective mobile technology solutions that drive productivity and efficiency along with great user and customer experiences. We can even solve the challenge of deploying solutions across franchise organizations. Here's how we do it:

Experienced Solution Architects

Stratix's strategy planning team is outcome-driven. Our solution architects get a complete understanding of the workflows within restaurants and user needs along with your business goals to draft a mobility blueprint that's laser-focused on the precise deliverables required. Getting it right ensures high user adoption of the technology because it's easy for them to use and is genuinely helpful in their jobs.

Strategic Partnerships

Stratix enjoys longstanding relationships with the top restaurant hardware, software, and accessory providers—including Apple, Google Pixel, Honeywell, Samsung, Zebra, and more. It means we can get you the best pricing, and our certified solution experts have deep expertise with all of them. We're up to date with the latest innovations and know what works and what doesn't.

Out-of-the-Box Thinking

Restaurants often have unique needs around mobile technology. Solutions might require special mounts in the kitchen or carrying cases for employees as they perform multiple tasks with the same device, like inventory, table management, and point of sale. If it's not available off the shelf, that's not a problem for Stratix. We can make custom cases, mounts, and other accessories. We do the design and prototyping in-house and then get them manufactured at whatever scale necessary through our network of partners.

Portal Solutions

For franchise companies looking to deploy mobile technology solutions across the organization, Stratix offers easy-to-use portals where franchisees can order predetermined packages of devices and services from one place. Portals can also be used to get franchisees to opt into agreements like terms and conditions. The simple eCommerce-like experience does away with complicated manual procurement and ordering processes and helps franchisers increase buy-in for new technology programs.

Automated Endpoint Management

Stratix's solutions include unified endpoint management (UEM). This means that iOS, Android, Windows, and even Internet of Things (IoT) devices are managed from a single platform to keep them secure and updated. Combined with single sign on, user experiences can be governed so they see only the applications and data needed. The holistic approach with UEM vastly simplifies IT processes in organizations that rely on multiple device types.

Industry-Leading Support

Because the customer experience and profits can be severely impacted by technology downtime, it's critical that support is easy to reach and genuinely helpful. Stratix's help desk is 100 percent onshore, and our communication channels include phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email. That means users are helped in exactly the way they want to be helped, which improves their experience and minimizes downtime.

Complete Visibility

One of the challenges in the restaurant industry is keeping operating costs to an absolute minimum. Through our telecom expense management solutions, you get a holistic understanding of the how, what, why, and when of mobile technology expenditures. Our analysts will look at your spending and suggest ways to improve in areas like wireless and wireline costs.

Reputation for Excellence

Because Stratix has been in business for more than four decades, people know our reputation. We have millions of devices deployed with a 99.9% on-time delivery rate. Our NPS scores are in the top one percent of the industry, and our help desk's first call resolution rate is 85%. Organizations do business with Stratix because we know our stuff and we're so dependable. We thrive when the stakes are high, and we deliver when it matters most. We push the limits—not just to meet the business-critical needs of our clients—but to exceed their expectations. Don't trust the technology at %CompanyName% to anyone else.

Stratix Helps Large Restaurant Franchise Company Transform Operations and Enhance Customer Experience

One of the largest quick-serve restaurant companies in the U.S. wanted to supercharge the long-term growth of its corporate-owned and franchise locations with faster service and improved customer experiences.

The Stratix team worked with the company to design the right back-of-house solution for restaurants using Apple^® iPad^® paired with IPORT CONNECT PRO^® stands. Next, we built a custom online portal to give franchisees an eCommerce-like way to select and order equipment with just a few clicks. The portal included company branding and an exclusive URL.

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Leading Quick Service Restaurant Group

Stratix enabled this premier QSR operator to deploy comprehensive scanning and kiosk solutions to decrease wait times and improve order accuracy

A major QSR group believed the key to enabling digital transformation in their stores was to invest in technology with the sole focus of driving a better customer experience. 85% of their revenue came from drive-thru channels, so the solution was deploying scanner and kiosk technology that enabled better order accuracy and order speed in both the drive-thru and dining rooms.

Stratix worked closely with them to create a mobile technology blueprint comprised of an extensive suite of services to enable better-supported and more productive scanning and kiosk functionality for their dining rooms and drive-thru channels.

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