How We Do It Better

in Transportation

How We Do It Better For Transportation

Mobile devices in transportation logistics help streamline operations, increase efficiency, reduce costs, and improve customer service—making them an essential tool for modern transportation and supply chain management. For airlines, rail, and trucking, mobile technology empowers companies to move off old analog workflows for higher productivity, happier employees, and satisfied customers.

For airlines, mobile devices keep planes in the air and not on the ground. From the flight deck to under-the-wing, cabin services to maintenance, aviation workers depend on their mobile technology to be as efficient as possible. Railroad conductors can use mobile apps to assemble trains and manage pick-ups and drop-offs along routes for better efficiency, accuracy, and real-time reporting. In trucking, multi-use Electronic Logging Device (ELD) tablets keep drivers connected with fleet managers, optimize routes, and even help with driver retention, safety, and engagement. 

Designing, deploying, and supporting transportation mobile technology solutions can be challenging. Working environments are frequently harsh, requiring devices that are rugged enough to take it. End users are usually scattered across the country or around the globe, making them hard to support. Workers often travel through areas where cellular data networks may be unreliable, so they need "smart" SIM cards that automatically switch to the best signal from multiple carriers to ensure the best connectivity. Freight companies are increasingly relying on emerging technology like augmented reality for load size calculations, and that requires specialized knowledge.

Stratix SmartMobile for Transportation

With decades of experience, Stratix has the knowledge and resources to help you design, deploy, and support effective transportation mobile technology solutions that drive productivity and efficiency along with great user and customer experiences. Here's how we do it:

Experienced Solution Architects
Stratix's strategy planning team is outcome-driven. Whether it's airlines, rail, or trucking, our solution architects get a complete understanding of the workflows and user needs along with your business goals to draft a mobility blueprint that's laser-focused on the precise deliverables required. Getting it right ensures high user adoption of the technology because it's easy for them to use and is genuinely helpful in their jobs.

Strategic Partnerships
Stratix enjoys longstanding relationships with the top transportation hardware, software, and accessory providers—including Apple, Google Pixel, Honeywell, Samsung, Zebra, and more. It means we can get you the best pricing, and our certified solution experts have deep expertise with all of them. We're not only up to date with the latest innovations but also know what works and what doesn't.

Out-of-the-Box Thinking
Transportation companies often have unique needs around mobile technology. Solutions might require special mounts for forklifts, or workers need carrying cases that let them work hands-free, which aren't available off-the-shelf. That's not a problem for Stratix. We can make custom cases, mounts, and other accessories. We do the design and prototyping in-house and then get them manufactured at whatever scale necessary through our network of partners.

Automated Endpoint Management
Stratix's solutions include unified endpoint management (UEM). This means that iOS, Android, Windows, and even Internet of Things (IoT) devices are managed from a single platform to keep them secure and updated. Combined with single sign-on, user experiences can be governed so they see only the applications and data needed. The holistic approach with UEM vastly simplifies IT processes in transportation organizations with widely scattered users who rely on multiple device types.

Portal Solutions
Because transportation workers are often so widely scattered geographically, Stratix offers easy-to-use portals where employees can order predetermined packages of devices and services from one place. The simple eCommerce-like experience does away with complicated manual procurement and ordering processes. Employees can set whatever delivery location and time they need to suit their schedules.

Industry-Leading Support
Because the supply chain can be severely impacted by technology downtime, it's critical that user support is easy to reach and genuinely helpful. Stratix's help desk is 100 percent onshore, and our communication channels include phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email. That means users are helped exactly how they want to be helped, improving their experience and minimizing downtime.

Complete Visibility
One of the challenges in the transportation industry is keeping operating costs to an absolute minimum. Through our telecom expense management solutions, you get a holistic understanding of the how, what, why, and when of mobile technology expenditures. Our analysts will look at your spending and suggest ways to improve in areas like wireless and wireline costs.

Reputation for Excellence
Because Stratix has been in business for more than four decades, people know our reputation. We have millions of devices deployed with a 99.9% on-time delivery rate. Our NPS scores are in the top one percent of the industry, and our help desk's first call resolution rate is 85%. Organizations do business with Stratix because we know our stuff and we're so dependable. We thrive when the stakes are high, and we deliver when it matters most. We push the limits—not just to meet the business-critical needs of our clients—but to exceed their expectations. Don't trust the technology at %CompanyName% to anyone else.

A Game-Changer for Freight Management: Stratix's Custom Solution "Reshapes" the Logistics Landscape  

The solution works with freight of varying sizes and shapes and can even recognize pallets and skids

With the Stratix solution for augmented reality in place, the LTL carrier is seeing significant improvements. That includes 60 percent improvement in efficiency, 95 percent measurement accuracy, and 400 percent faster than the old manual processes and measurement tools. By more effectively managing shipment consolidation, it's reducing costs. Customer satisfaction is improved because pricing is more accurate and consistent. Leaders say the new technology is a significant contribution to the company's bottom line. 

Read the Case Study

Stratix Brings Consumer Mobility to Southwest Airlines Flight Personnel

Dedicated mobility partnership with Stratix led to a transformation of their compliance operations, employee satisfaction, and return on investment

Stratix's knowledge of endpoint management meant we could do all the things we needed to do in a short period of time. We took care of all the deployment details — configuring, provisioning, preparing, securing, kitting, packaging, shipping, confirming receipt, and providing ongoing support. Multiply that by 18,000 people — that's a huge undertaking, but Stratix made it look easy.

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