Industry-Leading Support
Because the supply chain can be severely impacted by technology downtime, it's critical that user support is easy to reach and genuinely helpful. Stratix's help desk is 100 percent onshore, and our communication channels include phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email. That means users are helped exactly how they want to be helped, improving their experience and minimizing downtime.
Complete Visibility
One of the challenges in the warehouse and distribution industry is keeping operating costs to an absolute minimum. Through our telecom expense management solutions, you get a holistic understanding of the how, what, why, and when of mobile technology expenditures. Our analysts will look at your spending and suggest ways to improve in areas like wireless and wireline costs.
Reputation for Excellence
Because Stratix has been in business for more than four decades, people know our reputation. We have millions of devices deployed with a 99.9% on-time delivery rate. Our NPS scores are in the top one percent of the industry, and our help desk's first call resolution rate is 85%. Organizations do business with Stratix because we know our stuff and we're so dependable. We thrive when the stakes are high, and we deliver when it matters most. We push the limits—not just to meet the business-critical needs of our clients—but to exceed their expectations. Don't trust the technology at %CompanyName% to anyone else.