Stratix
SmartMobile Services

End-to-End Solutions
You Can Count On

SmartMobile Services

SmartMobile Services Improve Workflows and the User Experience
Stratix's complete suite of managed mobile services ensures that %CompanyName% has the resources and tools needed to succeed thanks to improved workflows, increased automation, and the best-possible user experiences. Whether it's business, healthcare, or education, every organization is unique, and we tailor our services to your processes and goals so your special needs are addressed.

Working with Stratix gives you a trusted partner from the very beginning of your transformation journey. We help you develop an effective strategy and then implement it. We have the most experience in the industry on everything mobile—beginning with solution design all the way to putting equipment in the hands of your end users ready to use straight out of the box and supported by our end-to-end managed services. We provide complete visibility of your entire mobile environment through a single pane of glass.

Our Services

Professional Services

Your business is unique. Your mobility solution should be too.

Solution Strategy Design at Stratix

%CompanyName% getting the success you want from your mobile technology requires much more than selecting devices and apps. You must have an end-to-end blueprint that lays out what your solution will do and how it will be managed and supported to get full ROI from your mobile solution.

Mobile Strategy Planning

Trying to make the best of a one-size-fits-all package pulled from a shelf leads to inefficiency and poor productivity as your end users struggle with workarounds and technology not specifically designed to do what they need to do. We don't try to jam our customers into off-the-shelf offerings at Stratix. We take the time to understand your unique challenges by coming in, talking to all the stakeholders, and getting a complete picture of what you need. After we've asked the hard questions, our solution design team will draw on our years of expertise to create the perfect end-to-end enterprise mobile solution that'll get you where you want to go.

Because we have relationships with all the top device makers, our certified mobile solution architects are up to date with all the latest offerings. It also means we're completely device-agnostic. We'll recommend solutions that will work best for your organization. The plan we create for you will not only lay out the technology, but the change management strategy and deployment procedures.

Custom Mobile Accessories

When designing mobile solutions for organizations, we often find an off-the-shelf solution won't do. Sometimes, it's a workflow specific to the organization, a harsh environment, or a need for a special customer experience. That's not a problem for Stratix. We have a custom accessories team that can engineer and make products just for you—like device cases and peripherals that solve specific challenges. That can be as simple as a logo on a case or as complex as a 3D-printed prototype for a mount that solves a problem that an off-the-shelf product can't.

Specialty Products Group at Stratix

Project Management

Don't let a project go off the rails because you lack the needed expertise and scale. Good project management requires the right skills and resources combined with pinpoint accuracy on costs, scope, timeline, and vendor management because even small variances have exponential effects. Stratix has decades of project management experience delivering great enterprise mobility solutions for some of the world's largest organizations.

Our project managers use well-proven methodologies to plan, deliver, and track critical factors through all phases of deployment. Their deep mobile logistics expertise means they can quickly manage unique challenges that arise.

Our experts will be there throughout the entire implementation process with a laser focus on success metrics, on-time delivery, quality, and budget.

Project Management at Stratix

Managed Services

Stratix Integration Center

Cover All Your Bases

Mobile device lifecycle management is complex, and many organizations quickly find they don't have the scale or expertise to stay on top of it. Stratix delivers a level of service and quality that exceeds expectations and will make operations easier for %CompanyName%. 

Technology Deployment

Organizations face many challenges when deploying mobile technology like multiple locations, device types, and vendors. There's a need to scale quickly, and doing it in-house can be costly, disruptive, and it takes in-house IT teams away from their core missions. During onboarding with Stratix, our experts will be there throughout the entire implementation process to get the job done using our decades of experience managing large-scale, multi-vendor integration and deployment rollouts. We know how to minimize risk, reduce delays, and control costs.

We have the industry's most advanced, high-speed Mobile Integration Center to stage and deploy your mobile technology, software, and accessories out-of-the-box ready. There's no time wasted on devices that are not correctly configured or don't arrive when expected. If we need to come to your locations—wherever they are—our highly-trained technicians will ensure the implementation runs smoothly and without business disruption.

Stratix also offers deployment portals. It's an eCommerce-like experience where users can select from preapproved devices and accessories and decide where and when they want them delivered. For organizations with widely disbursed employees, self-service portals automate everything and do away with complicated manual procurement and ordering processes.

Stratix Lifecycle Services

Managed Customer Inventory

A highly effective way to minimize downtime is to have a spare pool of ready-to-go mobile devices. It can be challenging to maintain that inventory, but Stratix is an expert at it. We oversee your stock of reserve equipment and use our propriety itrac360 tool to keep an eye on all devices, their break/fix status, and if there are enough replacements on hand. Everything is pre-staged and configured so that it can be shipped out overnight to wherever it's needed.

Device Repair Services

It's a major challenge to fix broken devices and handle the repair logistics at scale. Your options are doing it in-house or sending equipment off to OEMs or third-party experts. You have to know where things should go, and then someone has to keep track of where everything is and follow up to ensure devices are mended properly and returned to service.

With Stratix, you get a single point of contact who handles all the logistics—saving you time and money. We can repair and refurbish the devices or manage the process through an OEM. Equipment is quickly and seamlessly returned to your spare pool inventory, keeping overall investment as low as possible. From our proprietary itrac360 portal, you can see where devices are, their repair status, and device inventory levels. It gives you a holistic view of the health of your enterprise mobility strategy.

IT Asset Disposition (ITAD)

Correctly managing mobile solutions when they reach their end of life is important to avoid risks and missed opportunities. Discarded electronics are a major source of toxic materials in landfills, which means that companies that don't dispose of them properly aren't environmentally friendly and could face unwelcome publicity. Wiping the device of its data is a crucial step in the recycling process. Old devices are a security threat if the data stored on them falls into the wrong hands. Then, there's the money left on the table when a subpar ITAD strategy doesn't capture the value left in retired equipment.

Stratix is a reverse logistics expert who can ensure you realize the full ROI in your enterprise mobility solutions.

We help you repair, redeploy, re-sell, or responsibly dispose of end-of-life equipment. With our proprietary itrac360 platform, you can view the status of your assets anywhere and anytime. We strictly comply with industry security standards to wipe devices of all sensitive data, and our vetted ITAD partners ensure that equipment that can't be re-sold is recycled responsibly in compliance with state and federal laws.

Why IT Asset Disposition is Important

Technical Support

Ensure your mission-critical work is uninterrupted

Downtime quickly affects profitability, productivity, and user experiences. Once your mobility solution is deployed, you need a 24x7x365 support center staffed with experts who understand your end-user environments and the applications they use. Thanks to automated endpoint management, many of the causes of downtime at organizations like %CompanyName% can be avoided.

Unified Endpoint Management

The ability to remotely manage devices helps keep them secure, updated, and running smoothly. The best solution is unified endpoint management (UEM)—which combines Mobile device management (MDM), enterprise mobility management (EMM), and traditional management of desktops and PCs into one holistic and user-centric approach to managing all endpoints from a single platform.

Stratix's team of experienced UEM engineers makes endpoint management a hassle-free experience for our customers. Our team is certified on multiple platforms, and we offer consulting along with day-to-day management and 24x7x365 support.

Stratix's team of certified experts will review your environment and needs to recommend and design an effective endpoint management strategy tailored to your organization. We build in enhanced security and best practices to maximize your current environment or assist in migrating you to a new UEM platform. We handle the day-to-day administration, upgrades, updates, and troubleshooting so your IT staff can focus on innovation and growth activities. 

Help Desk

Stratix has a best-in-class technical support services that quickly solves problems to ensure the best possible end-user experiences. We help people the way they want to be helped—including phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email. Our on-shore team of highly-trained personnel efficiently resolves issues for a wide range of hardware, software, and business use cases for continuous, effective, and efficient business operations. The quality and experience are why the Stratix help desk continues to achieve the highest customer satisfaction ratings in the industry. First-call resolution rates are above 85 percent, keeping your devices in the field and your employees highly productive.

Customer Success

When you work with Stratix, you'll get a customer success manager (CSM) who will work with you from deployment onwards. It's a single point of contact with someone who understands how your organization works. Your goals are their goals. Your CSM will ensure your enterprise mobility programs are running smoothly and delivering what we promised. They find opportunities for improvement in areas like user experience, efficiency, productivity, and new use cases.

Stratix Help Desk

Financial Management

Keep a Lid on Expenses

Whether you're in education, healthcare, or business, minimizing operating expenses is a top priority. Stratix understands, and we offer a wide range of tools and services that will help you keep %CompanyName%'s costs down.

Telecom Expense Management

Large organizations usually leverage many data plans and mobile device solutions in their operations. Multiply that by hundreds or thousands of employees, and telecom expense management becomes a complex puzzle that challenges even the most experienced IT and financial teams. But getting a handle on your combined wireline and wireless telecom expenses is paramount as mobile solutions play ever-larger roles in operations. You need to know what you're paying for, how much you're actually paying, and where you can reduce spend. Then, you can accurately predict annual expenditures and develop the most efficient organization-wide budget solution possible.

Stratix's telecom expense management services give you comprehensive visibility and control over your expenses.

Our mobile asset management software platform handles all the moving parts, including changing technologies, security, policies, compliance, carrier contracts, inventory management, device replacement, and more. Our analysts regularly go through your expenditures, looking for ways you can save. We give you the ability to quickly compare what you're paying with what's available from other carriers, so you're always getting the best price.

Procurement Services

Whether it's purchasing a small number of devices to expand or maintain a current technology program or ordering thousands of devices for a major new deployment, procurement is a full-time job that takes valuable IT resources away from more profitable work. It's not just sourcing all the devices, accessories, and software—plus managing relationships with a host of OEMs and other providers. Many companies also need different devices, configurations, and data plans for specific end users or job roles. Procurement also isn't "one and done." As new users join an organization or employees need to make upgrades or changes, IT teams are expected to handle the constant stream of requests.

Through partnerships with all the top device, accessory, and software providers, Stratix is a powerful procurement partner that will get you preferred pricing and ensure equipment arrives on time, on budget, and out-of-the-box ready. Our portal solutions give users to easily choose the devices and data plans they need—whether new or when they're eligible for an upgrade. It not only automates the process but also gives employees a quick and seamless experience.

Asset Management

An effective way to control costs is to understand your entire mobile environment. You get that holistic view in Stratix's proprietary itrac360 platform. Whether an asset is freshly deployed, working in the field, or being serviced, you can capture its history and status, all from a single online portal. It aggregates orders, asset location, spare pool status, repair history, reporting, and more in real time.

itrac360 is a cradle-to-grave view of every device, from procurement, provisioning, and activation to repair, technical support, and decommissioning. With built-in reporting and real-time alerts, you get maximum return on your mobile investments.

Asset Management at Stratix

Connectivity

Organizations with workers across large geographic areas can reduce costs and improve productivity with SmartSIM technology that automatically connects them with the strongest cellular signal wherever they are. The technology also works as a connectivity failover if a cellular network or hardwired connection goes down. That helps prevent financial loss.

SmartSIM
Stratix SmartSIM solutions seamlessly switch devices to the strongest available signal without any action by the end user. This is especially useful for workers in rural areas who often experience poor connectivity as they move around.

Connects to a dozen leading carriers in North America, including AT&T, T-Mobile, and Verizon 
One platform eliminates the hassle of dealing with multiple carriers with different platforms, portals, and support teams 
Single invoice  
Lower costs through pre-negotiated carrier spending. Pooled data means predictable costs. There are only overages when the whole pool goes over  
24x7 industry-leading technical support 
Data analytics show when and how many times a SIM switches between carriers

Wireless Failover
SmartSIM is also a cellular network redundancy solution that switches networks to a backup if connectivity is lost. It works with wired and wireless connections and will roll over to a different carrier if a network goes down. It's an insurance policy for connectivity that prevents costly downtime. 

Mobile Device as a Service

The cost of deploying a mobile solution goes far beyond procurement and deployment. There are ongoing costs like security, support, and repairs. There's a lot to understand, manage, and track. Frequent refresh cycles can stress capital equipment budgets. Stratix offers a simpler way to manage your complex mobile technology spending, management, and support by rolling hardware, software, and services into a convenient monthly per-device price.

Our Mobile Device as a Service (MDaaS) is agnostic to manufacturers and leasing companies, giving you access to the widest range of brands and financing options available in the marketplace today. With Stratix, you can move technology spending from CAPEX to OPEX and gain the flexibility to future-proof mobility solutions and stay on top of the latest in technology—delivering a great end-user experience out-of-the-box.