What It's Like to Work With Stratix

We're like an extension
of your team

Your Stratix Team

You deserve a mobility program that works well and helps you achieve your goals. When you work with Stratix, %CompanyName% gets a partner who is invested in your long-term strategy and takes the time to understand your unique challenges. Here are the main people dedicated to helping you make your mobile programs a success.

Our Team is Your Team

Our entire team is committed to helping you grow, change, and adapt your program as your needs evolve. We are always ready to share our expertise with you.

Your Stratix Team

Here are the main people dedicated to helping you make your mobile programs a success.

Account Executive (AE)

We align our AEs with specific industries, which means they understand your challenges and are experts in the ways that mobile technology can help you achieve your goals. They're up to date on the latest innovations available from our OEM and software provider partners. Your AE will listen to your needs, work to understand your organization and its workflows, and help you find the most logical solutions.

Project Manager (PM)

Beginning with day one activities, your PM is your main point of contact who manages every aspect of the project to ensure it's delivered on time. The PM works out the project deployment schedule, facilitates planning and kickoff meetings with stakeholders, ensures the necessary logistics are in place, solves challenges, and keeps the project on track and running smoothly. Your PM understands that deploying large-scale mobile programs demands pinpoint accuracy on costs, scope, timeline, and vendor management because even small variances have exponential effects.

Customer Success Manager (CSM)

Your CSM is your primary point of contact as you transition from deployment to day two success. They ensure your mobility programs are delivering as expected. This includes managing inventory, processing orders, providing training on tools like Stratix's proprietary itrac360 device management system, and hosting quarterly business reviews where service level agreements, insights, optimizations, and recommendations are discussed.

Your Stratix Team

Here are the mobile experts that will align your mobility progam to the results you seek.

Mobile Solution Architect (MSA)

Our solution design team will use business readiness assessments, site surveys, health checks, security assessments, and detailed design thinking sessions with all your stakeholders to create a true panorama of where you are and where you want to be. The MSA team will take all it learns and then apply our experience, tools, and processes to develop a mobile blueprint for a unique mobile program that is outcome-driven and aligns your technology to the results you seek. Our planning includes futureproofing your business to mitigate needless and costly technology obsolescence.

Mobile Solution Engineer (MSE)

The MSE team develops, helps test, and implements pilot programs to ensure your mobility solutions deliver the outstanding results you want. MSEs understand that solutions must provide excellent user experiences from day one and genuinely improve workflows. That ensures maximum user adoption and the highest possible return on investment.

Deployment and Beyond

After an end-to-end plan for your mobile solution is developed and agreed upon, your devices, software, and accessories will be configured in the industry's most advanced, high-speed Mobile Integration Center at scale, on time, and on budget. Equipment will arrive out-of-the-box ready, and our onboarding professionals will be there to reduce the complexity and speed the process along.

Once the devices are deployed, your people will be backed by a 24x7x365 support center staffed with experts who understand your end-user environments and the applications they use. We offer a rapid replacement and repair spare pool management program to ensure your mission-critical work is uninterrupted.

Long after deployment, your assigned customer success manager will track the health of the project and drive issue resolution. They will advocate for your needs and look for new opportunities to improve user experiences and deliver business value.

Mobility drives our world, and the long-term success of organizations depends on developing the right mobility solutions. Mobile devices can transform your operations while improving your customer, employee, and user experiences. Whether it's increasing revenue, staying ahead of the competition, or keeping operations running smoothly, you either have the right mobile technology, tools, and support programs, or you risk failure. 

Stratix is the mobility expert. We use our over four decades of experience to design and deliver end-to-end mobile technology solutions that make your organization's mobility convenient, easy, and cost-effective.