All the challenges facing retailers combined with the proliferation and potential complexity of new technology can feel overwhelming, but it doesn't have to be. Plan for more disruption. We may not suffer another pandemic anytime soon, but disruption in retail on smaller scales is nothing new. Because mobile is more agile and adaptable, it can help you adjust to change faster.
When drawing out your mobility roadmap, always consider user experiences and design your solutions by starting with the desired outcomes. If you begin with the result you want and figure out how to get there step-by-step, you're much more likely to have something that is successful and user-friendly.
Centralized decision-making within the organization helps drive holistic mobile-first strategies. Stratix's 2022 Enterprise Mobility Outlook shows that retailers have work to do there. Only 36 percent do it. Thinking big picture helps you spot opportunities to use the same devices across multiple workflows or departments. That creates efficiency and cost savings. The same research shows just 52 percent of retailers have more than half of their employees using mobile devices to do their jobs, so there's a significant opportunity to leverage more benefits from mobile solutions.
Remember you don't have to go it alone. Few retailers have the expertise and resources to design, deploy, and support mobile solutions effectively. Managed Mobile Service Providers like Stratix partner with leading technology providers like Samsung to deliver end-to-end mobile solutions. Stratix has proven expert solution architects who live and breathe enterprise mobility. We can study your environment, understand your goals, then design, deploy, and support solutions with excellent user experiences that get you where you want to go. Retail is evolving fast, but mobile technology backed with the right knowledge and support will help you stay competitive and successful.
High Touch in a No Touch World
The brick-and-mortar retail experience was due for a paradigm shift, but no one could envision how quickly and suddenly the COVID-19 pandemic would bring it on. Now, social distancing and contactless transactions are just some of the keys to re-establishing customer confidence. In this episode, we drill down into the "new normal" of the post-COVID retail landscape - with Joe Hasenzahl, National Director of Sales, B2B Mobility for Retail at Samsung.
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