As a restaurant decision-maker or operator, you’re used to facing a rapidly-shifting landscape. You have to balance the priorities of:
Increasing order speed and accuracy
Modernizing the customer experience
Hiring, training and retaining skilled team members
Ensuring best practices with food safety
With the onset of the Coronavirus/COVID-19 pandemic, however, there is an increased urgency to achieve these goals in an uber-challenging environment of social distancing, contactless transactions, drive-thru and delivery-centered operations. Although dining rooms will most certainly reopen at some point, the changes to your customers’ service and safety expectations are likely here to stay.
The good news is that you can leverage mobile technology to address these concerns and other competitive pressures. Handheld devices, apps and services can empower your employees to be an agile and responsive workforce more than able to meet these challenges head-on. You need two things to get it done right:
Partnerships with leading technology device and service providers
A truly smart mobile blueprint and support program to bring it all together
Read on to find out more about some mobile technology “combos” that can transform your QSR customer experience and supersize your operational goals. This is key for even the most fast-moving and challenging business environments, as well as what the “New Normal” looks like for your business afterward.
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