Supersized Self-Service
Giving your customers “what they want, when they want” doesn’t just apply to orders. It means letting them order at their own pace and comfort level. For some of the biggest names in the industry, this has taken the form of iPad® self-service kiosks. These stations are a win/win for operators because they:
Increase speed of service
Improve order accuracy
Increase order size with up-sells
Reduce labor costs
In fact, recent studies have shown the average check from a self-service kiosk is 15-30% higher than an order placed at the counter. Modernizing your existing PoS system, however, involves more than just sticking hardware with a card reader on a stand. You need a native software platform like Mad Mobile’s Restaurant Solutions that can integrate with your in-store API and handle front-end duties such as real-time pricing and dynamic menus for tableside/static kiosk ordering with back-end functionality such as authentication and ticket management.
Through deep iPadOS® integration, Mad Mobile’s Restaurant Solutions offers a seamless and easy-to-use kiosk experience that empowers your customers to move at their pace. For operators and decision makers like yourself, it’s a solid return on investment (ROI) as iPad units fully utilizing this software take up less floor space than additional registers and cost less to setup and operate. No data is stored on the devices, so you can comfortably and confidently offer your customers a secure, PCI-compliant payment option.
Current concerns about the cleanliness and hygienic viability of daily usage of a self-service kiosk is easily addressed. iPad screens are easy to sanitize, with Apple recommending a 70-percent alcohol wipe or Clorox Disinfecting Wipe gently applied to the screen. For customers who prefer a contactless form of payment for their comfort, Apple Pay™ allows them to use nothing more than their existing smartphone to complete transactions.
Best of all, the Mad Mobile kiosk solution integrates with your existing payment channels, hardware, printers and other related hardware. That means you can skip the rigorous “rip and replace” method of migrating your current store operations.
Who could pass up ordering a side of self-service kiosk with their dining room operations?
