The most important statistic was also the most eye-opening: Only 30% are creating more robust training programs to deal with these problems! Labor issues will only become more exacerbated during extraordinary times such as these.
Effective training programs, however, involve more than handing over a stack of paper documentation to associates to quiz them later. Paper-based training must be replaced with solutions that are simple, visual-based and collaborative in nature. It must be usable in restaurant environments where already limited bandwidth is reserved for security cameras, phones and PoS terminals. Most importantly, it must be scalable for tens of thousands of your associates across hundreds or thousands of locations.
