Why Stratix?

Nonstop Mobility with Stratix

WHO WE ARE: NONSTOP MOBILITY

We are the most experienced managed mobility service provider in North America. Stratix's SmartMobile programs ensure enterprises, like Turtl, have exactly the right technology, tools, and support to run their business, improve customer service, and grow revenue. We take the time to learn your unique business processes and develop managed services programs that enable flexibility, scale, and growth in your business.

With Stratix, there's no need to manage rollouts, coordinate multiple third parties, staff a help desk, support spare pools, and oversee service and repair delivery. We handle everything on-shore, right here in Georgia, 24x7x365—providing real-time visibility to your entire mobile fleet, ensuring Nonstop Mobility and the freedom to run, improve, and grow your business.

This knowledge drives the recommendations Stratix makes, ensuring that each solution includes the devices, services, and technologies best suited to the customer's needs and environment. That's why enterprise businesses who rely on mobile to drive business rely on Stratix to support their mobility.

HOW WE DO IT BETTER

Nonstop Mobility
We are the industry's most experienced mobile logistics experts with over 3 million devices under management. Our deep expertise and strong OEM partnerships give us the flexibility to customize a solution to meet your exact needs.

Reputation of Excellence
We do everything on-shore and on-premise, which translates into top-of-the-line services. We back that up with the most five-star Gartner Peer Insight reviews in the MMS quadrant and top 1% NPS scores in the industry. We understand your business requires an outstanding level of customer service, and our 24x7x365 mobile operations center delivers.

Out of the Box Thinking
From solution design through MDM IT Support, our customized programs are delivered with your employees in mind. And, when it's not available off the shelf, our specialty products group makes ideas a reality leveraging our engineering expertise, 3D printing technology, and our Engineering as a Service (EaaS) offering.

Visibility
Stratix provides easy access to your data and the ability to customize your views and create custom reports and notifications. It's a single pane of glass for all your mobile asset management needs.

HOW WE DO IT BETTER FOR HEALTHCARE

Nonstop Mobility
Nothing is more important than patient care, and we excel in mission-critical situations with help desk agents available 24x7x365 who are specially trained to address your end-user issues.

Reputation of Excellence
We deliver high-quality results throughout your journey, from 99.9% on-time deployment delivery to a Net Promoter Score of 70+, supporting your care team with the best available industry outcomes. We do everything in-house and have dedicated facilities for device cleaning, repair, and spare-pool inventory, enabling us to deliver ready-to-go replacement devices and accessories for patients or staff as early as the next day.

Lower Total Cost of Ownership
For healthcare providers facing restrictive budget cuts, we help you reduce costs and maximize your return on investment with flexible financing models such as Mobile Device as a Service (MDaaS).

Out of the Box Thinking
We have been helping our clients implement and manage their digital-first strategies for over 35 years, and we will make sure you get the most for your investment from design/architect expertise through pilot and implementation. Stratix can also take on the management, maintenance, and support of your existing devices quickly.

HOW WE DO IT BETTER FOR RETAIL

Nonstop Mobility
We have the most experience in the industry and bring the capacity to easily deploy unique solutions at the scale needed by large retail organizations with many stores and employees. We focus on delivering the excellent customer and employee experiences that are so critical in the competitive retail environment. Because we are customer-obsessed, our average retail client tenure is more than 10 years.

Reputation of Excellence
With a Net Promoter Score consistently 70+, our 24x7x365 help desk team resolves issues quickly to ensure your associates are always ready to serve customers. We have a 99.9% on-time deployment delivery average, so you can be assured the right devices are sent to the right stores. We do everything in-house and have dedicated facilities for provisioning, repair, and spare-pool inventory, that enables us to deliver next-day replacement devices.

Out of the Box Thinking
From solution design through MDM IT Support, our customized programs are delivered with your associates in mind. And, when it's not available off the shelf, our specialty products group make ideas a reality, leveraging our engineering expertise, 3D printing technology, and our Engineering as a Service (EaaS) offering.

Visibility
Our proprietary asset management portal gives you 360-degree visibility into your store-level assets, enabling better analytics and control of costs.

HOW WE DO IT BETTER FOR RESTAURANTS

Nonstop Mobility
We have four decades of deep strategic mobile expertise to ensure your integrated technology solutions get deployed quickly and at the scale and accuracy you need for the best customer and employee experiences. We help craft superior mobile device management (MDM) solutions to integrate effortlessly with your existing infrastructure and support IT teams seamlessly.

Reputation of Excellence
Your locations can't afford disruptive downtime, and we excel in mission-critical situations with help desk agents available 24x7x365 who are specially trained to address your end-user issues. We deliver high-quality results throughout your journey, from 99.9% on-time deployment delivery to a Net Promoter Score 70+, giving you the ultimate mobile technology partner for your QSR operations.

Out of the Box Thinking
Complex deployments are our specialty, and it's why we provide your employee with an "out-of-the-box"-ready mobile experience, tailored to your restaurants' needs and delivered on time at scale.

Industry Knowledge
Our Mobile Solutions Architects' deep, QSR-specific knowledge and expertise makes us an ideal partner to craft mobile programs to support a wide variety of use cases—including food and employee safety, supply chain and inventory, faster ordering, loyalty programs, and more.

HOW WE DO IT BETTER FOR AVIATION

Nonstop Mobility
With Stratix, we make it simple. We take care of all the deployment details you need—from configuring and securing to shipping and confirming receipt of devices to your flight crews wherever they are. We also offer rapid replacements to minimize disruptions due to lost/stolen devices. Stratix is headquartered in Norcross, GA, close to you. All of our services are supported under a single roof to provide a seamless customer experience and partner experience that is second to none.

Reputation of Excellence
Our mobile help desk of highly trained agents specializes in superior first-call resolution and helps you create metrics like a 65% reduction in baggage mislead rates. Now, your pilots, ground operations, and tech operations teams can focus on what they do best—being always available to serve your loyal passengers!

Lower Total Cost of Ownership
We make it possible to create a better mobile blueprint for your flight teams even in times of constrained expenditures and limited budgets via flexible financing models such as Mobile Device as a Service (MDaaS). We know how critical it is to meet metrics such as on-time departures, turn time, passenger satisfaction, and passenger safety on your flights. Additionally, our SmartMobile programs enable total operational efficiency—driving fuel savings of up to $1.5 million per year!

Industry Knowledge
We have decades of specialized airline experience with three of the four largest airlines involving complex deployments for decentralized workforces. Rapid deployments with accuracy, at scale, delivered directly to employees' homes are never a problem. We've successfully rolled out 18,000 units in less than 60 days for one of our biggest airline customers, and we can do it for you.

HOW WE DO IT BETTER FOR GROUND TRANSPORTATION

Nonstop Mobility
We know supporting thousands of devices, apps, and users can be all-consuming. Stratix leverages decades of experience with shippers, supply chain, and railways to make the everyday logistics of managing your mobile enterprise easy—freeing up your resources to focus on strategic initiatives.

Reputation of Excellence
We're uniquely positioned to help your mobile workforce improve safety and speed time to repair with quicker reporting of maintenance issues because end-to-end lifecycle services cover your devices.

Out of the Box Thinking
Stratix has an extensive network of leading device, service, and app partners. We can bundle their products and services for an intuitive, simplified, and fully integrated user experience that no other managed mobility services provider can offer.

Visibility
We offer access to our proprietary itrac360 asset management software and MDM support services for your drivers' and rail operators' mobile assets, providing real-time visibility and enabling greater control.

HOW WE DO IT BETTER FOR MANUFACTURING & SUPPLY CHAIN

Nonstop Mobility
Stratix leverages decades of experience in manufacturing and supply chain mobility solutions to configure your mobile technology solutions to empower ideal business outcomes. We're dedicated to helping you rapidly scale and respond to sudden shifts. When you need tens of thousands of devices deployed to multiple locations in weeks—not months—there's no one better to have on your side.

Reputation of Excellence
Our mobile help desk specialists are on call 24x7x365 to help keep devices up and running, thereby reducing No Fault Found returns and keeping those assets where you need them most to power productivity. Our Georgia-based logistics facility ensures that you maintain an active spare pool of devices that can be deployed the next day to guarantee rapid replacements.

Out of the Box Thinking
Leverage our extensive partner network of leading providers to craft complex and customized solutions with the ruggedized accessories your factory workers and associated personnel need.

Financial Control
Our MDaaS model offers financial control and predictability for your manufacturing operations by bundling not only devices and services but also accessories and peripherals into a total monthly per-device solution.

HOW WE DO IT BETTER FOR EDUCATION

Nonstop Mobility
We have four decade of deep strategic mobile expertise, facilitating deployments of ready-to-go, fully-enrolled devices at scale. Our SmartMobile Education Technology (SET) program has already transformed digital learning operations for school districts, students, parents, guardians, and IT teams supporting them.

Reputation of Excellence
We deliver high-quality results, from 99.9% on-time deployment delivery to industry-leading customer satisfaction scores, giving you the ultimate mobile technology partner to back up your virtual learning operations.

24x7x365 Support
We support students, parents, and guardians after hours and on weekends because learning doesn't just happen during working hours.

Student Safety
We work closely with student safety experts such as Bark for Schools to integrate proactive student protection services into our programs, thereby keeping them safe and secure when they're online.

Location
Stratix is headquartered in Norcross, GA, close to you. All of our services are supported under a single roof to provide a seamless customer experience and partner experience that is second to none. Most recently, Stratix began a 5-year partnership with Gwinnett County Schools, one of the largest districts in the country, to manage devices for more than 180k students.

HOW WE DO IT BETTER FOR FIELD SERVICES

Reputation of Excellence
With a Net Promoter Score consistently 70+, our 24x7x365 help desk stands ready to eliminate routine issues that can stand between you and a successful customer call in the field.

Out of the Box Thinking
Our deployment team specializes in getting device deployments done at scale. Your solutions are completely kitted—with all applications and connectivity loaded—and delivered to field locations and even your employees' homes.

Industry Knowledge
We understand your logistical challenges (seasonal demand spikes, rugged environments, etc.) and offer business-grade support services—including Reverse Logistics and Lifecycle Management—to match.

Visibility
Our proprietary itrac360 asset management provides real-time visibility of device location and status, so you can say goodbye to lost, stolen, or nonfunctioning devices impacting your operations.

EXPERTISE

You can buy technology from anyone. Clients come to us because they need mobile solutions to make things easier for everyone and improve the end-user experience. Mobility isn't just one of our capabilities; we're 100% focused on it.

Stratix mobile solution architects have expertise and competencies across the following services and platforms.

Services

Corporate Mobility Strategy
Mobility Hardware Evaluations
Mobility Software Evaluations
Android, iOS, Windows Mobile Image Creation
Mobile Security
EMM Integration
EMM Configuration
Mobility Architecture Design

Payment OEM Platforms

Ingenico
Verifone
Pax Technology
Infinite Peripherals

Platforms

Android
Apple iOS
Windows CE / Windows Mobile
Google Chrome

Communications

Carrier based wireless (WWAN)
LAN networking
Wireless networking (WLAN)
Bluetooth
RFID
NFC
iBeacon

Stratix Technical Certifications include:

Google Android: Android for Enterprise Recommended (AER)
Apple: ACSP, Apple Mobility Technical Competency, MIB, ASTO, Apple Care iOS Technician (ACiT), Apple Care Mac Technician (ACMT)
AXIS: AXIS Certified Professional
Cisco: CWNA, CCNA, CMNA
Google Chrome: Google Chrome for Education
Honeywell: Vocollect Voice, Aligning Sales Activities with Customer Decision Making
Intermec: Infield Systems Engineer
Microsoft: MCSA / MCTS / MCSE
Zebra: Elite Specialist in Advanced Data Capture, Converged Communications, Industrial Mobile Computing, RFID, Wireless Networks, and AirDefense

Mobile Device Management

Microsoft InTune
VMWare Enterprise Partner
Jamf: Certified Sales Engineer
MobileIron: Certified Sales Engineer
SOTI: SOTI Certified MobiControl Expert (SCMCE), SOTI Certified MobiControl Professional
Verifone VHQ Administration and Support Certification