SmartMobile Managed Services

SmartMobile Services

Stratix's complete suite of Managed Mobile Services ensures that Turtl has a partner from the very beginning of your transformation journey. Your business is like no other. Stratix provides managed mobility services unique to your business process and goals. From site surveys to innovative engineered accessories and custom enclosures, we help address your special needs.

We have the most experience in the industry on everything mobile—beginning with solution design all the way to putting equipment in the hands of your end-users, ready to use straight out of the box and supported by our end-to-end managed services. We provide complete visibility of your entire mobile suite through a single pane of glass.

No one else delivers Nonstop Mobility as effectively and at scale. That’s the Stratix difference.

Stratix. Nonstop Mobility.

Solution Design

Your business is unique. Your mobility solution should be too.

Trying to make the best of a one-size-fits-all package pulled from a shelf leads to inefficiency and poor productivity as your end users struggle with workarounds and technology not specifically designed to do what they need to do.

We don't try to jam our customers into off-the-shelf offerings at Stratix. We take the time to understand your unique challenges by coming in, talking to all the stakeholders, and getting a complete picture of what you need. After we've asked the hard questions, our Solution Design team will draw on our years of expertise to create the perfect end-to-end enterprise mobile solution that'll get you where you want to go.

We even have a Specialty Products Group that can engineer and make custom products just for you, like device cases and peripherals that solve specific challenges such as difficult environments, uncommon use cases, and special needs. That can be as simple as a logo on a case or as complex as a 3D printed prototype that solves a problem that an off-the-shelf product can't.

Once everyone has agreed on a mobility blueprint plan that's laser-focused on the precise deliverables you need, we're here for you at every step during the transition to ensure your solution design is successful.

Creating or upgrading effective mobile technology solutions for different use cases across hundreds or thousands of locations can be challenging. See how Stratix SmartMobile solutions architects make it simple and satisfying. Happiness is… a single point of contact for your mobile solution design.

Onboarding

Successful projects on time, on budget, with no surprises

Large enterprises face many challenges when deploying mobile technology, like multiple locations, device types, and vendors. There's a need to scale quickly, and doing it in-house can be costly and disruptive, and it takes in-house IT teams away from their core missions.

During onboarding with Stratix, our experts will be there throughout the entire implementation process to get the job done using our decades of experience managing large-scale, multi-vendor integration and deployment rollouts. We know how to minimize risk, reduce delays, and control costs. We start with a First Article that you approve, and then we move into deployment.

We have the industry's most advanced, high-speed Mobile Integration Center to stage and deploy your mobile technology, software, and accessories out-of-the-box ready. There's no time wasted on devices that are not correctly configured or don't arrive when expected.

If we need to come to your locations, we are close by. Our highly-trained technicians will ensure the implementation runs smoothly and without business disruption.

From deployment to Day-2 support and beyond, we ensure our solutions deliver an unmatched end-user customer experience.

Deploying mobile technology involves a lot more than procuring devices and shipping them. See how Stratix SmartMobile onboarding services integrate device configuration, activation, data enrollment, and more to provide a perfect out-of-the-box experience for your employees.

Happiness is…a device ready to use out of the box.

Day-2 Support

Ensure your mission-critical work is uninterrupted

Downtime quickly affects profitability, productivity, and user experiences. Once your mobility solution is deployed, you need a 24x7x365 support center staffed with experts who understand your end-user environments and the applications they use, plus a comprehensive overnight device replacement and repair program, and Stratix can help.

SmartMobile Services Save the Day: Lifecycle & Repair Services

Stratix provides the most comprehensive post-deployment support available. Our on-shore Mobile Help Desk, located right here in Georgia, boasts industry-leading satisfaction scores. Staffed by highly-trained personnel, we efficiently resolve issues for a wide range of hardware, software, and business use cases. First call resolution rates above 85% rate, keeping your devices in the field and your employees highly productive.

SmartMobile Services Save the Day: Mobile Help Desk Support

Endpoint Management

Remove the burden on IT staff and deliver a seamless and secure end-user experience

Real-time visibility and updates for your entire mobile fleet
In-house IT resources are costly, and their expertise is best dedicated to revenue-generating, strategic programs instead of the complex task of tracking an enormous inventory of mobile devices. Our Endpoint Management services provide the visibility, oversight, and control to know where your devices are, what they are running and how much they cost.

itrac360 Asset Management Platform
Whether an asset is freshly deployed, working in the field, or being serviced, you can capture its history and status, all in our single itract360 online portal. It aggregates orders, asset location, spare pool status, repair history, reporting and more, in real-time.

itrac360 is a cradle-to-grave view of every device, from procurement, provisioning, and activation to repair, technical support, and decommissioning. With built-in reporting and real-time alerts, you get maximum return on your mobile investments.

A comprehensive view of your mobile operations to ease worries

Mobile Device Management

You need to control, secure, and maintain devices across your mobile fleet. Our Mobile Device Management team supports your environment the way you want to run it. We handle device upgrades, updates, and troubleshooting so your IT staff can focus elsewhere.

We bring multi-platform expertise and robust end-to-end certified support across major MDM providers, with a proven pedigree in device management and service integration.

Our MDM consulting teams assist with solution selection, proof of concepts, and design to maximize Turtl's ROI.