We work with Verizon Enterprise Solutions to ensure enterprises have the tools, connectivity, and support needed so employees can do their jobs anywhere.
One of Stratix's key strengths is our partnerships
We team up with the world's best companies to solve challenges for our customers with mobile solutions that drive productivity, streamline workflows, and deliver great user experiences. We marry their products with our industry-leading services to create end-to-end mobile solutions from a single provider. It makes large-scale mobile technology projects convenient, easy, and cost-effective for our customers.
We work hand-in-hand with Verizon Enterprise Solutions to ensure enterprises have the tools, connectivity, and support needed so employees can do their jobs wherever they are. Here are two examples to show how companies can achieve cost-effective and comprehensive mobile transformation with the help of Verizon and Stratix.
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National Automotive Parts Company Accelerates Delivery Services
One of America's largest auto parts distribution companies needed a way to improve the efficiency and accuracy of its deliveries. It wanted the latest mobile technology in the hands of the drivers who take parts to hundreds of service centers across the country every day. The use cases included better inventory management, turn-by-turn directions, and the ability for customers to see exactly where orders are and when they will arrive.
While the company is an expert on car parts, it didn't have the internal expertise and resources to design, deploy, and manage a mobile device program on the required scale. So, Stratix solution architects put their heads together with Verizon subject matter experts to design a mobile program using Samsung Galaxy tablets on Verizon's 5G Ultra Wideband network. The devices were kitted and configured at Stratix's Mobile Integration Center with Elite Extra last-mile logistics software, a rugged case, and other peripherals. They were delivered to distribution centers out-of-the-box ready so that drivers just needed to turn them on, log in, and be on their way.
So far, Stratix has deployed nearly 10,000 tablets for this customer on time and on budget. Part of the solution includes a mobile device management platform to keep the devices updated and secure wherever they are.
Part of the solution includes a mobile device management platform to keep the devices updated and secure wherever they are. Our 24x7x365 help desk technicians are always standing by to help solve any technical difficulties from the drivers. Most issues are handled with a phone call, which keeps devices from being returned for repair if they don't actually need it—lowering costs. Stratix also handles full lifecycle services for the company so that the devices are regularly refreshed every two years for peak performance.
Drivers are using the tablets to take the quickest routes to their delivery stops. Service centers can see exactly where the drivers are and when they're expected to arrive. That helps them efficiently plan their workflows and give customers more accurate estimates for when their vehicles will be ready. When drivers make a delivery, the barcode-scanning function in the tablet confirms the right packages are dropped off, and the data is automatically fed into the company's inventory management systems via the Verizon cellular network.
Now well into the deployment, the auto parts distribution company is seeing faster deliveries, happy customers, and more useful data that it's utilizing to improve the efficiency of its supply chain operations. With the ongoing success, the company is expanding the program to more locations across the country and is expecting to double the initial program.
Leading Car Rental Company Gets the Scale and Expertise Required for a Large Refresh of Its Devices
Agents and employees at car rental companies need to be nimble. Not only do they help customers at service desks, but they move all over their facilities, checking vehicles in and out, entering odometer information, recording damage or other issues, updating service records, and additional information. They frequently need to print out receipts while out on car lots, and that environment requires devices to be ultra-rugged.
A large car rental company with operations in all 50 states needed to refresh its mobile devices across the country with newer more-rugged equipment. Like the automotive parts distributor, the company is an expert in its operations but didn't have the resources to efficiently plan, manage, and support the deployment of thousands of mobile devices. Scaling up its internal IT staff to do it was not cost-effective.
The company reached out to Verizon and Stratix to solve their challenge. Together we designed a solution that combined Zebra tablets with Verizon's award-winning network and Stratix's full suite of services.
The devices were kitted and configured at the Stratix Mobile Integration Center with the required applications and peripherals, including endpoint management from SOTI that enables ongoing routine maintenance to keep devices functioning at their best and a robust security posture.
The devices were then shipped out-of-the-box ready to car rental locations across the country. Stratix help desk technicians stand by 24x7 to answer any questions. Stratix deployed 4,000 devices a month until all 25,000 devices for the program were in the hands of each agent and employee. Stratix provides full lifecycle services, so if a device gets broken, it's returned, and we replace it with a new, fully configured, and ready-to-go device. With a 70+ average NPS Score and delivery accuracy rate of 99.87%, customers know Stratix delivers industry-leading support and services.
With the new rugged Zebra tablets running the latest applications on Verizon's 5G Ultra Wideband network, the company is seeing fewer technical issues, less downtime, and higher employee productivity.
When companies try to launch mobile device solutions, they often find themselves juggling a complicated mix of vendors. To do it right, you need to design your mobile plan, procure the equipment, purchase the software, choose a network provider, and put all the pieces together during the deployment stage so that devices are configured and ready to go on day one.
Verizon and Stratix cut through all that. Together, we offer end-to-end solutions that give you expert design, precise project management, rapid deployment, and industry-leading support from a single source.
With us, you know your technology will work as expected, you'll have the best connectivity, and our support will ensure that everything runs smoothly through the predicted lifespan of the mobility solution.
Tame the complexity of mobile technology projects with expertise and resources that give you the knowledge and scale you need.
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